Kaushik Shaw

Experience

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  Tata Consultancy Services

  May 2019 - May 2022

  1. Understand the home loan mortgage department's operation process, including the roles and responsibilities of Business Development Executives (BDE), Credit Approval Managers (CAM), and Finnone Sanction.2. Familiarize me with the applications used in the process, such as APS, I-Disburse, and Finnone, which facilitate the home loan sanctioning process.3. Gain a comprehensive understanding of the end-to-end process from BDE to Sanction, ensuring smooth coordination and efficient communication between teams.4. Develop a solid understanding of the disbursement process, although with partial knowledge, to ensure accurate and timely fund allocation.5. Hone problem-solving skills to effectively resolve cases within the stipulated Turnaround Time (TAT), addressing customer queries and rectifying any mistakes that may arise during the process.6. Act as a case auditor and quality checker, meticulously reviewing each case to ensure compliance with internal policies, regulatory requirements, and maintaining high-quality standards.By following these proper and effective steps, I contribute to a streamlined and efficient home loan mortgage department, ensuring smooth operations, customer satisfaction, and adherence to organizational standards. Show less

  • Operation executive

    May 2020 - May 2022

  • Process Associate

    May 2019 - Apr 2020
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  BANKEDGE

  Feb 2023 - May 2023

  Intern

  During my time at BANKEDGE , I actively contributed to marketing campaigns, conducted market research, and collaborated with cross-functional teams to drive impactful results. The hands-on experience I gained has equipped me with a solid foundation in marketing strategies, analytics, and client engagement. 📈I am particularly proud of the achievements I accomplished during my internship, including spearheading successful social media campaigns, developing persuasive content, and analyzing market trends to inform strategic decision-making. These accomplishments have not only bolstered my skillset but also reinforced my passion for marketing. 🔥As I move forward in my professional journey, I am eager to apply the knowledge and skills I acquired at BANKEDGE to make a positive impact in the field of marketing. I am open to new opportunities and collaborations, and I look forward to connecting with industry professionals who share similar interests. Let's connect and explore how we can create remarkable marketing experiences together! 🤝I am immensely grateful for the invaluable experience and the opportunity to be a part of BANKEDGE . It has been an exceptional internship, and I am excited about the future as I embark on new adventures in the marketing industry. 🌟 Show less

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  Transcon Developers

  Oct 2023 - now

  As a dedicated professional, I take pride in my key roles and responsibilities in the financial services sector, where I ensure an exceptional customer experience. My tasks include:1. Sending welcome calls and emails to new customers.2. Effectively managing overdue, defaulters, and cancellations, tracking them bucket-wise and by days past due (DPD). I focus on addressing the needs of non-registered customers.3. Expertly handling customer escalations and maintaining regular communication with clients.4. Reviewing account allocations and setting collection targets by bucket.5. Sending statements of accounts (SOA) to customers when needed.6. Consistently following up with defaulting customers via calls, emails, and even in-person meetings.7. Meeting and exceeding monthly collection targets, achieving 90% of the set goals.8. Collaborating with legal teams to initiate legal actions when necessary.9. Building strong relationships with High Net Worth Individuals (HNI) to ensure excellent service and timely collections. I work closely with the management team to design strategies for delivering world-class service to luxury segment customers and ensuring successful collections.10. Taking charge of loyalty customer sales, customer retention, and the registration of agreements. Show less

  • Assistant Manager - CRM

    Nov 2024 - now

  • Senior Executive- CRM

    Oct 2023 - Oct 2024