Y-Nhi Tran

Experience

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  Volcano Corporation

  Jun 2013 - Aug 2013

  File Clerk

  Organized physical paperwork and digital files. Discretion was of upmost importance when it came to sensitive files. Provided information upon request . Data entry and filing papers was done in a timely manner

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  California State University, Long Beach

  Jun 2018 - Dec 2018

  Conference Attendant

  Efficiently set up and breaks down conference rooms. Worked collaboratively with other attendants to provide superior guest services. Assisted with audiovisual equipment before and during events. Followed up with guests and providing overall excellent customer service. Created layouts for upcoming events. Over the summer, helped check groups in and out of dormitory rooms

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  Holiday Inn Burbank Media Center

  Feb 2019 - Aug 2019

  Guest Service Representative

  Kept guest accounts in balance and ran daily reports to verify totals. Immediately contacted the housekeeping and maintenance department regarding guest issues to promote quick remediation.

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  DoubleTree by Hilton

  Oct 2019 - Jul 2020

  Guest Service Representative

  Reviewed guest surveys and feedback and used that data to communicate to upper management what to do to improve guest satisfaction. Attention to detail about guest notes helped make guest stays go smoothly.

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  Blanco Crafted

  Nov 2020 - Nov 2021

  Office Administrator

  Managed a social media page of a new small business with no social media presence and increased online traffic by 21.6% in a span of three months. Curated promotions to help promote products and services. Inputted data into Microsoft Excel to create financial reports and log all invoices.

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  Arobotic

  Dec 2021 - May 2022

  Project Assistant

  Experienced assisting upper-level executives and sales and marketing managers. Composed all correspondence to potential clients via email and phone call. Assisted the General Manager with various clerical duties as assigned, i.e. inventory check, handling of employment forms with secrecy, and creating and updating forms for company use.Managed multiple social media platforms including LinkedIn to help promote a new industry.

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  Fairmont Designs

  Jun 2022 - Oct 2022

  Project Coordinator

  Quoted, generated, and processed orders including entering data accurately from a variety of sources into a company’s software system.Provided support coordinating the renovations by working with clients, PM and Operations to ensure all aspects of the project are addressedCoordinated RFQ and project information with sales team, vendors, factory and managers.Performed customer service task in a polite, professional and friendly manner.

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  HF Collection

  Oct 2022 - now

  Project Manager

  Working as an intermediary between customers and satellite offices and factories to accurately enter and communicate design specifications, requirements, approvals, timelines and updatesMaintaining tracking spreadsheets for open quotes & orders to assist in completing per the established deadlinesCreating and maintaining project folders on a serverManaging aftercare repair and replacement orders in a timely manner in collaboration with the aftercare teamReceiving, logging and sending small samples between customers and satellite offices and factories Show less