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Samita Jain

Samita Jain

Followers of Samita Jain456 followers
location of Samita JainIndore, Madhya Pradesh, India

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  • Timeline

  • About me

    Teammate at TaskUs

  • Education

    • Dr. Harisingh Gaur Vishwavidyalaya, Sagar

      2014 - 2017
      Bachelor of Commerce - BCom Business/Commerce, General

  • Experience

    • Dintellects Solutions

      Oct 2018 - May 2019

      • Digital Marketing Executive

        Mar 2019 - May 2019

      • Intern

        Oct 2018 - Feb 2019

    • Paytm Money

      Nov 2019 - Aug 2021
      Associate

      - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Answered 120+ customer queries in a day to avoid on-hold wait times via CRM and Salesforce.- Provided training and Mentored new joiners to improve performance and to assist in their own development.- Resolve customers' service or Profile, transaction complaints by performing activities such as resolving login issues, or refunding the money.

    • SNT Couriers

      Jan 2022 - Jun 2022
      Operations Manager

      - Manage day-to-day logistics operations.- Coordinated with vendors to negotiate better pricing, resulting in a 15% decrease in transportation costs for the company.- Worked on Platforms like Courier Exchange for Bidding, pre-planning and securing jobs at the next delivery location, assigning jobs to the drivers, and analyzing daily data.

    • TaskUs

      Jan 2023 - now
      Teammate

  • Licenses & Certifications

    • Internship & Job Preparation Training

      Internshala Trainings
      Jul 2021

    • Advanced Excel

      Internshala Trainings
      Nov 2021