Andreea Cotescu

Experience

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  Optima Solutions Services

  Dec 2012 - Dec 2015

  Senior Sales Agent

  -Contact the customers, indentify their needs and propose the best solution -Monitor the team performance on a daily basis and ensure the accomplishment of the individual and team objectives and Key Performance Indicators;- Manage people, tools, processes and procedures in order to ensure delivery of service to a dynamic and varied customer base in due time ;- Provide day-to-day support, coaching, direction and leadership to front line team members;- Ensure planning, scheduling, procedures and code of conduct are respected by all team members;- Build strong communication with Client's key stakeholders and act as the main point of contact;- Identify and drive process improvement opportunities;- Drive standardization and productivity improvement within the team; Show less

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  Vodafone

  Oct 2015 - Sept 2016

  Team Manager
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  Amazon Development Center Romania

  Sept 2016 - Nov 2016

  Compliance Associate

  -Ensure that the imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country;-Classify products based on their potential hazardous risk, for regulatory storage and transportation purposes;-Take appropriate actions in order to protect customers from recalled or unsafe products;-Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products.-Identifying improvement opportunities.-Training and mentoring other Associates;-Analyzing quality and process issues and recommending corrective actions;-Flagging any updates received from stakeholders on process to Lead/Manager;-Taking part in client calls, leading and documenting the discussion. Show less

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  BAT

  Jan 2017 - Mar 2021

  -Ensure the effective and timely delivery of tasks, according to the department’s objectives and Key Performance Indicators;- Provide first line support to BAT customers regarding Order to Cash issues;-Assist in the identification of continuous improvements to the BAT Order to Cash processes;-Provide assistance with the smooth migration of Order to Cash activities into BAT GBS for new customers;-Promote the standardization, automation and simplification of processes. -Develop approach and templates to enhance performance. -Improve effectiveness of Global Business Centre service delivery towards world class;-Effective and timely delivery of Order to Cash services, including: order release, external customers financial statments analysis for credit limit review, issues investigation and resolution contact involved parties for extra information;- Adherence to Order to Cash controls, to procedure manuals and process description manuals;- Deliver Order to Cash processes according to the agreements with specific entities and in line with audit recommendations;- Follow and use a robust knowledge management framework: ensure all procedure manuals are updated accordingly and any changes are cascaded to all team members;- Ensure that all agreed controls are adhered to on time and in full. Show less

  • Commercial Finance Manager

    Oct 2020 - Mar 2021

  • GTR Subject Matter Expert

    Sept 2019 - Sept 2020

  • Procure to Pay - Banking Operations Team Leader

    Sept 2018 - Aug 2019

  • Order to Cash Senior Analyst

    Jan 2017 - Aug 2018
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  Unilever

  Mar 2021 - now

  Finance Business Partner