Sue Long

Experience

• 

  Bristol City Council

  Oct 2002 - Aug 2008

  Managing a large and complex project to implement a new Choice Based Lettings system consisting of ten work streams, including a new allocation scheme, carrying out a service review of the rehousing service, introducing new IT systems and moving the service into the Customer Service Centre. It involved a high level of partnership working to create one system and allocation scheme to be used by all social landlords in the city and needed to be highly customer focussed to ensure all customers could use and access the system. Show less

  • Project Manager - Estate Management Review

    May 2008 - Aug 2008

  • Project Manager - Choice Based Lettings

    Dec 2004 - May 2008

  • Project Officer - Priority Stock

    Jun 2004 - Dec 2004

  • Customer Services Supervisor

    Oct 2002 - Jun 2004
• 

  Bristol City Council

  Jun 2009 - now

  Working in a planning and research capacity to support projects bringing about organisational change and also using project management principles to set up and manage individual pieces of work.Writing Policy and Strategy across the organisation; supporting the mayoral priorities and ensuring they are reflected in new policies, strategies and pieces of work carried out; working to implement strategic priorities of the organisation and working with Government Agencies and other Local Authorities to implement national policy, share good practice and generate closer working relationships.Working with key external partners and stakeholders within the City to generate a citywide approach to delivering services to vulnerable citizens Show less Leading a specialist team of 4 Policy Advisors within the rehousing service delivering policy, procedure and systems changes, auditing casework and providing specialist advice to all landlords and users of the HomeChoice (HCB) system. Responsible for providing specialist policy advice in respect of judicial reviews and complex queries requiring excellent knowledge of relevant legislation and caselaw.Project Managing service reviews and identifying service improvement measures across the service, including working with all partners landlords and other teams within the City Council, for example reviewing the HCB allocation scheme (2013).Deputising for the team manager in his absence with responsibility for 40 staff across 3 different teams. Show less

  • Project Manager - Parks Commercial Team

    May 2018 - now

  • Planning & Development Advisor

    Jul 2014 - now

  • Senior Rehousing Policy & Project Officer

    Nov 2010 - Jul 2014

  • Project Manager - Reducing Overcrowding

    Nov 2009 - Nov 2010

  • Rehousing Team Manager

    Jun 2009 - Nov 2009