Experience

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  I2 technologies

  Mar 2000 - Dec 2005

  Assistant engineer

   Worked as a Quality Control Engineer for Data Validation of electronic components. Worked as an active member of the Subject matter experts (SME) group, in-charge for final deployment of data from QC to Integration. Involved in Guideline Preparation for the Project Activities and Periodic Review for enhancement. Implemented various QA Checks at all required Stages of the Project. Initiated Corrective and Preventive actions in Quality Control Managed pilot production and deliverables team Generated Weekly and monthly Performance Charts and QA Reports Show less

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  Ihs

  Jan 2006 - Dec 2012

   Responsible for coordinating and managing a highly motivated team comprising of 6 members across 2 shifts - architects of the widely acclaimed all Semiconductor component Supplier Management systems which bridge the gap between design and procurement. Experience in addressing customer issues - Assigning the issues reported, identifying the cause and taking corrective and preventive action within defined Customer Service Level Agreement. In depth knowledge of IHS Content Management Tools - Quick and on time support to all critical, customized application queries. A keen planner with proven track records of consistent improvement in meeting Customer SLA’s. Excellent communicator with strong negotiation skills having leadership qualities & analytical power. Excellent in different Matrix Generation and Documentation skills. Hands-on experience in conducting training sessions. Show less

  • Lead Engineer (Customer Support)

    Jan 2007 - Dec 2012

  • Associate Engineer

    Jan 2006 - Dec 2006
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  Brooklyn national public school

  Feb 2019 - Aug 2020

  Administration/accounts/admission executive