Experience

• 

  United states marine corps

  Nov 2003 - Nov 2012

  Transportation and logistics marine

  In charged with the welfare and morale of over 75 Marines in both combat and non-combat operations. Provided security and logistical support for operation Enduring Freedom. Performed and supervised necessary maintenance tasks on vehicles, weapons and gear equaling to over 1 million dollars on any given day. Earned two letters of commendations for flexibility and work excellence in providing my Marines the necessary training and leadership skills that they needed to succeed. Awarded two good conduct medals for exemplary and professional conduct for on and off duty Show less

• 

  Florida atlantic university

  May 2012 - Jul 2012

  Field archaeologist technician

  Conducted archaeological fieldwork in rugged settings. Carried out site recordation and mapping found within project areas and effectively disseminated information to my peers. Created process improvements to ensure tasks are completed in the most effective manner. Successfully completed excavation research project.

• 

  Apple

  Sept 2013 - Apr 2015

  Responsible for creating an effective schedule, through consistent and dynamic resource planning. Partnered with the leadership team to align on scheduled hours allocation, traffic analysis, and store goals to drive and deliver high quality schedule results. iOS technician responsible for technical assistance, training and support on Apple products, software, and accessories. Duties include, technical education, support and assistance with fellow associates and customers.

  • Resource Operations Analyst

    Jan 2014 - Apr 2015

  • Information Technology Support Technician

    Sept 2013 - Jan 2014
• 

  Apple

  Nov 2017 - Apr 2018

  Interim it solutions training lead

  In charge of coordination and administration of a variety of training offerings throughout all the Apple Store roles including new hires. Ensuring that all trainings are properly coordinated with leadership and fellow training associates. Created and owned all training reporting for class attendance and trends relating to the training environment. Deriving insights and making suggestions to improve training.

• 

  Apple

  Aug 2018 - Jan 2019

  Interim it support lead

  Ensured the Genius Bar team provides the appropriate level of customer service. Developed strategies with the supporting experience manager to increase Genius Bar session availability, reduce customer wait times, and meeting customer traffic. Delivered feedback to technicians based on observation and from reviewing repairs. Informed the leadership team about daily activities, tasks, issues and identify training opportunities.

• 

  Apple

  Jun 2021 - now

  Maintained updated knowledge of monthly payment options, ensuring compliance in all financing activities. Addressed and resolved technical, finance terms, and operational concerns by working with team members and directors. Established robust quality control measures for new products in the Apple Online Store, minimizing errors in affordability options and enhancing end-user satisfaction for 9 different countries. Collaborated with cross-functional teams to ensure accurate data collection, input, and reporting across different organizations with new product introductions. Conducted risk assessments to prioritize test cases, focusing on high-impact areas first. Executed test cases to compare actual and expected outputs against acceptance criteria. Chaired weekly status meetings, providing clear updates on project progress, milestones achieved, and upcoming objectives to keep stakeholders informed.Established strong relationships with key stakeholders, ensuring support for program initiatives. Show less Responsible for QA testing on the Weather Application on iOS, iPadOS and macOS. Worked collaboratively with other Apple Applications QA teams. Performed manual testing, daily smoke tests, and regression testing. Duties also included monitoring of resolution of bugs, advising on fixes and supporting other fellow engineers in tackling on going problems. Updated test suites and test cases based on experience and discovery of new bugs. Learned front end and back end QA using Charles web debugging application. Exposed to software logs researching. Show less

  • Online Operations Program Manager

    Apr 2023 - now

  • Apps Program Quality Assurance Engineer

    Jan 2023 - Mar 2023

  • Genius/Senior Technical Support Technician

    Apr 2015 - Jan 2023

  • iOS System UI Quality Assurance Engineer

    Jun 2021 - Nov 2021