Experience

• 

  Care medical aid provider, lda.

  Jan 2012 - Apr 2014

  Consultor de vendas e gestor de clientes

  Responsible for the company's customer service department (Call Center);Manage the entire flow of information relating to customers in the company;Contact and meet with customers in the prospecting phase and close the deals;Manage the entire process of joining customers in the company (Processing membership forms, issuing policies and assigning membership cards;Follow up, resolve customer concerns and ensure customer assistance;Ensuring product sales in the company.

• 

  Cimentos de moçambique ( cimbetao)

  Apr 2014 - Jun 2016

  Commercial technician

  Responsible for Market prospecting;Study the market and plan strategies to ensure the sale of the company's products;Monitor market updates;Ensuring sales of the company's products and customer loyalty;Manage the entire flow of information relating to the individual portfolio of customers;Creation of proposals for new customers;Issuance of debit and credit notes;Verification and validation of invoices.

• 

  Vodacom moçambique

  Feb 2017 - now

  ➢Direct management of the sales team in the region.➢ Implement business strategy in the segment and lead business throughout the region to achieve company goals and objectives in the SoHo segment.➢ Drive revenue growth, customer acquisition and retention in Vodacom stores, dealers and potencial partneships for the entire Vodacom Business product and service portfolio.➢ Achieve goals, penetrate the market, acquire and ensure customer satisfaction/retention.➢ Articulate opportunities and threats to ensure agreed goals are met.➢ Build and maintain strong relationships with key segment customers and internal stakeholders.➢ Ensure that salespeople are well-trained and informed about the VB solutions portfolio and, together with regional sales managers, identify key training needs.➢ Make constant visits to customers in the regions to ensure their satisfaction and present new solutions.➢ Identify key projects in the regions and materialize identified opportunities. Show less Direct management of the corporate retail sales team in the region.➢ Implement business strategy in retail and lead business throughout the country to achieve company goals and objectives in the SME segment.➢ Drive revenue growth, customer acquisition and retention in Vodacom stores and dealers for the entire Vodacom Business product and service portfolio.➢ Achieve goals, penetrate the market, acquire and ensure customer satisfaction/retention.➢ Establish and agree on sales team goals with regional managers and ensure adoption of sales strategy.➢ Articulate opportunities and threats to ensure agreed goals are met.➢ Build and maintain strong relationships with key segment customers and internal stakeholders.➢ Ensure that salespeople are well-trained and informed about the VB solutions portfolio and, together with regional sales managers, identify key training needs.➢ Compile reports from store assistants across the country and present them at agreed intervals and make recommendations to the EHOD on decisions affecting the operational effectiveness of the Retail Segment and propose alternative solutions.➢ Make constant visits to customers in the regions to ensure their satisfaction and present new solutions.➢ Identify key projects in the regions and materialize identified opportunities. Show less My roles in this position are:Manage and supervise the national retail sales team;Implement retail business strategy and lead businesses across the country to achieve company goals and objectives in the SME segment;Drive revenue growth, customer acquisition and retention in WICCs (Vodacom stores) and Dealers for the entire portfolio of Vodacom Business products and services;Achieve goals, penetrate the market, make acquisitions and ensure customer satisfaction/retention.Establish and agree together with the regional managers the goals for the BIR team and ensure the adoption of the sales strategy;Build and maintain strong relationships with key BIR customers and internal stakeholders;Ensure that customer assistants are well trained and informed about the VB solutions portfolio and, together with regional sales managers, identify key training needs;Compiling reports on the activities of store assistants across the country and presenting them at agreed periods and making recommendations to EHOD on decisions that affect the operational effectiveness of the Retail Segment and proposing alternative solutions. Show less

  • Sales Manager: SME & SoHo South Region

    Apr 2024 - now

  • Senior Specialist: BIR & SoHo South Region

    Feb 2023 - May 2024

  • Supervisor: Business In Retail

    Jul 2020 - Feb 2023

  • Large Enterprises - Key Account Manager

    Oct 2017 - Jul 2020

  • Small and Medium Enterprises - Account Manager

    Feb 2017 - Oct 2017