Experience

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  Nubus

  Oct 2007 - now

  • Management of teams across development, infrastructure, support, and cybersecurity; • Leadership in strategic IT planning and execution to support business goals; • Management of budgets for IT projects, ensuring resource optimization; • Oversight of IT system operations to ensure availability and reliability; • Implementation of data protection and compliance best practices; • Deployment of security solutions to enhance IT infrastructure protection; • Structuring of governance processes to standardize IT practices; • Fostering of stakeholder relationships to align IT initiatives with business needs; • Application of technologies to improve IT service delivery and innovation. Show less

  • IT Manager

    Aug 2017 - now

  • IT Coordinator

    Jan 2016 - Aug 2017

  • Information Technology Supervisor

    May 2014 - Dec 2015

  • Systems Administrator

    Nov 2011 - Apr 2014

  • IT Support Analyst

    Jun 2008 - Oct 2011

  • Information Technology Trainee

    Oct 2007 - May 2008
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  Cr tecnologia e projetos

  Jun 2018 - now

  It consultant | it project manager

  • Managed multiple strategic IT projects, including system development, process automation, RPA, and BPM (Business Process Management) solutions;• Led the implementation of an Integrated Management System (ERP), achieving annual cost savings of R$ 100K and improved administrative and financial process efficiency;• Developed an AI-powered chatbot for an HR consultancy firm, optimizing internal processes and enhancing user experience;• Oversaw the development and deployment of a mobile customer service app in the transportation sector, increasing service capacity by 50x and improving user satisfaction;• Coordinated the creation of a mobile sales app, driving the company’s digital transformation and generating R$ 10 million/year in sales;• Analyzed KPIs from the sales app, identifying optimization opportunities that resulted in R$ 200K/year in savings;• Managed software development with an international remote team based in Lisbon, Portugal, ensuring timely and high-quality deliverables;• Led the development and implementation of a CRM system for a public transport company, automating customer service processes and improving client experience;• Actively participated in recruiting and training development teams, building high-performance teams for project execution;• Technologies used: AWS, SQL Server, Power BI, Python, .NET, Generative AI, B12, RPA, Power BI. Show less