Experience

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  Kbr, inc.

  Nov 2007 - Oct 2011

  Human resource generalist

  Lead Support for all Personal Belongings (Death’s and Demob’s). Communicated with the HR Mangers/Sr. Operations in theater & with the employees to retrieve their personal belongings. Supported the Background Department each week. Worked in conjunction with supervisor and legal department to solve each candidate’s background issues. Lead Support for all Military candidates. Communicated with high ranking officers to verify prior military candidate had been properly released or transferred. Started and Maintained accountability of all movement for Company- Truck Drivers, Mission Essential Employees and Transfer In/Out Employees.. Briefed Employees on all required travel documents. Ensured compliance with every changed brought forth by Iraqi, Kuwait, and supporting Countries Air travel and requirements. Kept up with Flight Briefs. Ensured PPR- prior permission requirement- where Military had to approved Civilian flight authorization to land. • Administered Tax briefing to 400 – 1800 candidates weekly. Informing the candidates on how to properly fill out a W-2 and how to file for exemptions. Administered SF85P Security Clearances/ Background Check briefing to 400 – 1800 candidates weekly. Informing the candidates on how to properly fill out an SF85P (FBI Background Check) Show less

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  Txm recruit

  Apr 2012 - Aug 2012

  Supply technician

  Directly responsible for accountability and visibility for 38 UICs totaling over $28 million. Responsible for the conduct of thorough and accurate inventories of designated equipment utilizing all appropriate authorized/required military manuals and supply catalogs in support of external (contractual mission) and internal (Government Furnished) equipment. Established and maintained equipment records and other documents using Standard Army Management Information Systems, Unit Supply - Enhanced (US-E) Standard Army Maintenance System - Enhanced (SAMS-E), and/or manual accounting records and reports. Establishes and maintains logistics documentation, accounting records, maintains supported unit information, perform asset adjustments, lateral transfers, and update authorizations on the property book, manage unit hand receipts, request equipment items, follow-up and cancel supply transactions, post supply status and receipt information to the activity register, and creates and prints hand receipts, and other activity/register reports. Knowledgeable of standardized supply regulations, policies, and procedures and other applicable guidance relating to receipt and/or issue of stock or property items.. Worked under the supervision of a Property Book Team Chief/Master Supply Technician/Supply Technician, and supervised assigned support personnel during issue, storage and receipt processes. Show less

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  Labor ready

  Oct 2012 - Jul 2014

  Customer service representative

  Build business relationship with Customers and temporary associated while providing excellent customer. Perform dispatch by preparing work tickets, distributing safety equipment, and selecting associates for job assignments fitting specific job skills and clients. Assist new applicants with employment process, answer inquiries regarding policy and procedures to be eligible for employment. Assisted Branch Manager in all aspects of Sales and Services. Promoted the Health and safety of current, potential and future employees. Set standards for Work Alert, E-verify and background compliance. Administered and prepared new hire orientation and paperwork. Met strict deadlines to maintain compliance with regulations Entered all new hire information in database. Post open positions and screen resumes for possible candidates vs. contractual agreement with clients. Contact candidates to conduct interviews, drug screenings and background paperwork. Appointed Duties: Conduct all non-agent hiring, Post all internal jobs and screen resumes for hiring managers, Provide all Offer Letters and Declination letters, Provided employment verifications for prior and current employees, Validate and enter I-9 information Show less

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  Teleperformance

  Aug 2014 - Feb 2015

  Customer support specialist- sales

  Took inbound calls and assisted customers with restoring their AT&T u verse services Handled network connection issues, product(tvs, tablets, mobile device issues)set appointments for installments, answered any billing questions. Resolve end user inquiries by utilizing multiple technologies including telephony, chat and web based inquiries. Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner. Manage and resolve identified client issues for assigned customer accounts. Document information into web based ticketing system. Search and navigate knowledge base to identify appropriate resolution for client issues. Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution. Projects favorable image of the company to promote its objectives and goals that enhance client relationships. Participate in internal training programs to expand knowledge and support multiple clients. Provide delightful, efficient and accurate resolution to customer inquiries Show less

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  Accenture

  Apr 2015 - now

  Facilitated planning, development, evaluation, monitoring and implementation of individualized service plan for people with developmental disability, regarding medicaid services. Educate providers about available medicaid services and support. Assisted through enrollment process for Medicaid services .. Verified client eligibility for various procedures and coordinated transportation to and om appointments with various Medical transportation Providers. Prepared, maintained and updated accurate and thorough records and reports related to person with developmental disabilities, regarding medicaid services. a availed to them. Provided advocacy for rights of individual with developmental disabilities. Ensure fulfillment of health, welfare, and safety needs of individuals with developmental disabilities, in a proper manner. Performed documentation of all periodic visits to providers and individual and providers. Show less

  • Service Delivery Operations Team Lead

    Jun 2019 - now

  • General Accounting Ops Senior Analyst

    May 2017 - Jun 2019

  • Contact Center Team Lead

    Mar 2016 - Apr 2017

  • Customer Service Specialist

    Apr 2015 - Mar 2016