Experience

• 

  University of hawaii at manoa

  Jan 2018 - Jan 2019

  Researched ant ecology and insect identification methods for overall data use and pesticide research. Assisted with data collection of qualitative and quantitative fieldwork data, material preparation, and data processing. Organized raw data into organized data tables and charts readable for published journals. Owned lab protocol and took charge of lab safety. Managed schedule creation, office communication, and record-keeping for the Associate Dean's office.

  • Laboratory Assistant

    Jan 2018 - Jan 2019

  • Administrative Office Specialist

    Jan 2018 - Jan 2019
• 

  Lululemon

  Nov 2019 - now

  Specialize in performance management of a team of 12 Intraday Supports. Lead my team through change and optimize processes for team efficiency. Enjoy navigating a changing environment and ensuring my team remains aligned with business goals. Coordinated the completion of 7different team schedules across the Guest Education Centre. Managed a team of administrators to complete scheduling tasks. Created team schedules from scratch, analyzed and improved each schedule to fit team needs and improve user experience. Worked as a team to implement long-term scheduling efficiency impacts and standard operation procedures. Monitored queue analytics and determined channel support strategy. Actioned routing strategies in the moment to reduce wait times for the company, projected service level agreements based on forecasting and schedule, and collaborated with operations on team goals. Reported on shrinkage, performance, staffing strategies, owned Inclusion and Diversity material, goal setting, and training in a team environment. Specialized in customer de-escalation, problem resolution, and task completion. Worked with customers to enhance store experience and specialized in back of house inventory and re-stock duties.

  • Intraday Support Team Lead

    Oct 2023 - now

  • Workforce Coordinator

    Oct 2022 - Oct 2023

  • Intraday Support Analyst

    Nov 2021 - Oct 2022

  • Call Center Support Representative

    Nov 2020 - Nov 2021

  • Retail Associate

    Nov 2019 - Nov 2020