Experience

• 

  Createif studios

  Apr 2014 - Aug 2022

  Multimedia designer

  Focus towards product photographyInfomercial/product videoGraphic design

• 

  Gastri solution

  Jun 2015 - Dec 2015

  Gastri Solution is an ICT company that was established in 2007. they are mainly focusing towards to Security and corporate services in terms of Information Technology. Gastri Solution is an ICT company that was established in 2007. they are mainly focusing towards to Security and corporate services in terms of IT expecially CCTV product. They also provide services such as Computer sales and services, Network and server, PABX, Access Door and alarm system. My job as a technician is to install and troubleshoot in the matter of ICT.

  • Marketing Executive

    Jun 2015 - Dec 2015

  • IT Technician

    Jun 2015 - Dec 2015
• 

  Hsbc electronic data processing malaysia

  Sept 2016 - Aug 2022

  Ccss representative 1- glcm business inquiries and premier banking

  • Serve as a liaison between business, Premier Client, Group Premier centers, and Relationship Managers.• Apply service standards to Corporate, Debit, Credit cards, Internet Banking, Wire payments, payrolls, Business live chat and other personal and business banking related enquiries.• Served as Lead Trainer and Academy Coach for GLCM Business Banking. Assessed, designed, developed, and delivered training concepts and solutions for the purpose of HSBC Business Migration from Malaysia to India.o Organized an effective training plan to enable trainees to be able to receive detailed and effective training module for each specific topic covered such as system navigation and procedural knowledge.o Conducted call listening, role-play, and live buddy session for the purpose of exposing trainees to real call handling scenarioso Conducted training materials and module to handle inbound and outbound call.o Conducted coaching and side-by-side session to ensure quality standards is met and highlight the areas of improvement.o Organized a quizzes and assessments to assess trainee’s understanding and progress throughout training and academy to ensure service standard is met.o Provide referral support throughout academy to ensure sufficient support is offered and service standard is achieved.• Bermuda Appointment Booking Teamo Responsible in performing inbound and outbound calls to further assist customer in booking and confirmation appointment for any related banking queries.o Communication is further enhanced with the utilization via KANA response system.• Accountable as HTML developer in programming for the project to build and design Smart Forms for HSBC Bermuda.o The project to improve on the call center agent’s average handling time and after call work time.o PDF smart forms were developed for the purpose of automation to communicate with Microsoft outlook interface.Servicing country: Republic of Bermuda Show less

• 

  Hsbc

  Aug 2022 - now

  Gcou rfi specialist

  Role Responsibilities• Review and validate requests for client information (RFIs) received from the Transaction Monitoring / Screening Functions in order to process Risk Events.• Liaise with Relationship Managers, FCC Teams and other internal teams (CDD, etc.) in order to obtain client information.• Review and adhere to the follow up protocol to ensure timely responses are obtained.• Review and validate responses received to determine ability to process the Risk Events.• Liaise with the Functions within the FCSU to identify inherent risks and inefficiencies and work with relevant stakeholders in order to mitigate the same.• Analyse significant financial crime risk events (e.g. SAR&rsquos, non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions.• Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.• Identify concerns pertaining to quality of RFIs based on case reviews and feedback obtained from the Business / FCC and liaise with the Team Manager and other members of the Team to resolve such concerns through best practice sharing, fail reviews, etc. Show less