Experience

• 

  Kenya keyz

  Jan 1997 - now

  Professional musician

  Keyboardist/PianistSongwriterComposerMusic DirectorBackground vocalistChoir instruction & directing

• 

  Spirit of excellence enterprises llc

  Aug 2010 - now

  Owner

  Consulting, administrative support, and social media management for small businesses and entrepreneurs. Event planning and calendar management.

• 

  Xerox

  Sept 2011 - Dec 2015

  Supported beneficiaries for any death benefits including life insurance, pension, 401k and additional benefits. Administers review of benefit policy and ensuring accuracy on each profile. Processes all time sensitive information and follows through to closure of each case. Coached and trained new team members in beneficiary support processes and procedures. Supported designated clients in Health and Welfare benefits. Corresponded as a liaison with benefit carriers, Medicare, Medicaid, and Cobra regarding claim status complications, and appealsTrained and coached new employees on specific Health and Welfare client procedures.

  • HR Specialist- Beneficiary Support

    Jan 2014 - Dec 2015

  • Customer Care Specialist

    Sept 2011 - Dec 2013
• 

  Mount olivet tabernacle baptist church

  Nov 2012 - now

  Director of music & media

  Oversees music department. Directs singing ensemble and band. Manages church website, social media, and advertisements.

• 

  Jefferson health

  Dec 2015 - now

  Provided administrative support for leadership development and staff education classes. Assisted in planning, creating, and implementing each year’s training courses and materials for assigned divisions. Collaborated with internal and external partners to secure the resources needed to deliver superior training products and outcomes. Coordinated staffing under the guidelines of the Generic Nursing Standards as directed by nurse managers, nursing supervisors, clinical directors, and Vice President(s) of Clinical Operations at all campuses.

  • Senior Learning Consultant

    Jul 2023 - now

  • Learning Generalist

    Mar 2022 - Jul 2023

  • Learning And Development Coordinator

    Jan 2019 - Mar 2022

  • Staffing Coordinator

    Dec 2015 - Jan 2019