Experience

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  Cisco systems, inc.

  Sept 1994 - Jul 2001

  Senior director, technical support groups (via stratacom, inc. acquisition)

  * Provided service and support management for new products, technologies, and solutions, emphasizing trials, best practices methods/procedures, and network design validation. * Established new product introduction programs and e-tools to expedite service delivery. Supported customers and technical teams in designing networks and resolving issues.* Hired, trained, and supervised senior (tier III/IV) support engineers providing dedicated WAN multiservices * Led pre-sales trials support teams in providing program management, project engineering, remote service, and onsite support* Designed hardware, software, and firmware service elements for new products. Including CLI, GUI, remote management, and physical modularity. * Implemented customer support and deployment organizations to support new product rollouts. * Composed Cisco’s first serviceability guidelines for WAN product lines, including hardware, software, and security. Show less

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  Corona networks

  Aug 2001 - Dec 2003

  Director, customer service

  Served as a member of the executive management team reporting directly to the CEO. Developed support center operations, new product training programs and professional services. Established service products and pricing. Directed sales operations and development engineering to establish product release support processes.* Accelerated the company’s purchase by Alcatel, an OEM partner* Completed—ahead of schedule and under budget—a 90-day goal to develop and negotiate service products and pricing* Provided leadership to tier I, II, and III and subcontract (offshore) support groups providing customer service and sustaining engineering support. Delivered dedicated professional service programs to key customer opportunities. * Managed sales engineering and marketing teams to create a seamless new product introduction process and support operation to drive field installations globally. Developed and managed the company’s master plan of record for field operations. Show less

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  Webex (acquired by cisco systems, inc.)

  Jan 2003 - Jan 2006

  Dir, tech support
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  His message for you ministry, inc.

  Jun 2003 - now

  Pastor

  Serving the world, and you, with information to choose a relationship in faith, to help you mature spiritually and to live a prosperous life.

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  Cisco systems

  Dec 2003 - Jul 2011

  Executive operations manager, cloud application services (retired)

  Developing innovating Cloud Services to enhance Cisco's technology portfolio focused on Service Provider channels to the Small Business Social and Business applications market. Responsible for organization operations, program management and specializing in Cloud Applications service and support offerings via the Cloud.

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  Venture associate

  Jan 2011 - Jan 2014

  Environmentalist

  Sharing information with international companies and government organizations about new leading edge environmental technologies.Does your plan include reducing our negative impacts on the environment where we live, work and play? Is your organization or company a "Green Icon" for your public service platform, your community or your industry"? Send me a message, we can help!

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  Usgbc - ncc

  Jan 2013 - Jan 2013

  Member
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  Innovation engineering modular (iem)

  Jul 2014 - Jan 2016

  Ceo

  Our Mission: Develop and manufacture in the USA market leading LED lighting technology providing the lowest energy consumption and brightest luminaries in the world. Our technologies will reduce CO2E levels and energy costs, as well as create environmentally focused US-based manufacturing and economic growth.Our Vision: Best price, high lumination and lowest energy cost.Our patented technologies and certified lighting products present the lowest priced, lowest wattage, highest lumen (brightest light) LEDs in the world, and are available now.LED Lighting - UL, DLC, RoHS, CEC Show less

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  Golden state led

  Nov 2014 - now

  Retired ceo/general manager

  Disabled Veterans Business Entity (DVBE) - Golden State LED is focused on developing and introducing new LED products and solutions that are validated and certified to improve the environments where we live, play and work. From Building and Lighting Control Systems to WiFi LED Street Lamps, Intelligent LED Building Facades, to all external and internal LED solutions. We are laser focused on creating sustainable green building and design lighting solutions that exceed environmental policies & regulations. Our goals are to ensure businesses and consumers have the opportunity to enjoy the best Energy Efficiency solutions and LED lighting technologies with the highest lumen and the lowest energy consumption now; with an immediate savings upon purchase. Show less