Experience

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  Markham college peru

  Mar 1985 - Feb 1986

  Teacher of philosophy and logic
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  Instituto superior de teologia da arquidiocese do rio de janeiro

  Feb 1988 - Dec 1988

  Teacher of philosophy
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  Waldyr lima editora ltda

  Jan 1992 - Mar 1993

  Writer - language course

  Co-authored eight books for the teaching of Spanish to English–speaking students in a multimedia environment.

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  International media services inc (ims inc)

  Sept 1996 - Aug 1999

  Media supervisor – press release department

  Coordinated translation of press releases into Spanish and Portuguese, and their electronic distribution to media outlets in the United States, Latin America and the Caribbean.

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  Mci worldcom communications inc

  Sept 1999 - Feb 2002

  Billing analyst – fraud prevention department

  Processed and analyzed daily chargebacks reports of credit card providers.

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  Charter communications

  Mar 2002 - Nov 2005

  Performance management analyst – quality management department

  Generated KPI, Service Level, Sales, and Work performance reports.

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  Marlink

  Mar 2011 - now

  - Managed remotely an international team of eight Collections Officers, consistently delivering individual and collective results.- Lead the restructuring of the Collections department and its processes, systemizing and improving existing workflows, databases and reports, as well as identifying and implementing new digital tools.- Developed and generated financial and performance reports; designed and implemented their digitalization and automatization.- Wrote several training documents and organized several workshops for the Collections department. Show less

  • Finance Project Manager - Finance, Supply-Chain & Billing Organization

    Apr 2024 - now

  • Manager Global Credit Operations - Customer Financial Services Department

    Nov 2023 - Mar 2024

  • Manager Credit Management and Collections Department (Airbus D&S, Astrium BC, Marlink)

    Oct 2012 - Nov 2023

  • Inside Sales Specialist (Vizada, Airbus D&S, Astrium BC)

    Sept 2011 - Oct 2012

  • Credit Collections Analyst (Vizada)

    Mar 2011 - Sept 2011