Experience

• 

  [24]7.ai india

  Jun 2016 - Aug 2020

  1. Providing advanced troubleshooting of billing and service issues including root-cause analysis 2. Assure ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests 3. Maintained composure and patience in face of difficult customer situations 4. Develop in-depth Product Knowledge in order to resolve customer questions and issues5. Sharing best practices within the teams and conduct brainstorming sessions to generate new ideas and solutions 6. Conducting Team huddles to translate knowledge and process updates Show less

  • Customer Service Specialist

    Apr 2018 - Aug 2020

  • Customer Service Advisor

    Jun 2016 - Apr 2018
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  Telstra india

  Aug 2020 - Jan 2022

  Assurance consultant

  1. Process order management queues based on customer driven action2. Completes work to appropriate quality and speed expectations3. Contacts customers as required to progress orders – deliver Customer centric outcomes4. Identifies when customer orders require intervention and escalates to TL or O2A specialist as required5. As required support broader team to process other work to help manage customers (e.g. Complaints, billing remediation activity, etc)6. Proven flexibility in working style to meet demand7. Process all general inquiry cases within same day processing SLA8. Reduce re-open rate of inquiries – get it right first time9. Perform technical support including troubleshooting processes for products and services, ticketing, reporting and escalations10. Identify appropriate fixer groups and escalate fault tickets with appropriate direction and required resolutions. Show less

• 

  Kyndryl

  Sept 2021 - now

  Incident management