Experience

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  Indiamart intermesh limited

  Jun 2018 - Jul 2019

  Assistant manager

  I was employed at Indiamart in the Customer Account Management and Profile Building Strategies department. *I was responsible for managing a range of Small and Medium-sized clients through phone calls, emails, and in-person meetings assisting customers in making the most of their IndiaMart platform to increase business* Answer customer questionnaires to support customer demands and update all organizational levels on the status of activities.* Have meetings with clients to provide virtual on-site audits and address inquiries at the enterprise and product levels.* Built Customer trust and enhance productivity of customer and generated revenues for IndiaMart* Assist in achieving departmental and business goals and objectives. * Provide accurate and consistent answers to queries.* Used to assist the client in attracting the greatest number of customers for their business through internet platforms. * Received the best-performing employee of the month award for three times in a row. Show less

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  Amazon

  Mar 2020 - now

  Fraud specialist

  Joined Amazon as Transactional Risk Monitoring System investigator.Moved to CARE Fraud Specialist role for worldwide Amazon MarketplaceKey Accomplishments:* Demonstrated flexibility to work in different queues with increased complexity based on currentbusiness needs and increased accomplishment rate from 64% to 94%* Engagement with overseas customer to respond and support the customers regarding account financial security features and increased customer satisfaction rate from 70% to 96%.* Document, analyze, and communicate detailed outcomes related to transactional monitoring and quality reviews.* Identify, then communicate, findings and areas for uplift with key stakeholders with audit reports and results were given to higher management every quarter.*Participated in escalations and deep dives to mentor new hires and those with low efficiency inreturning to high levels of performance with refresher sessions.* Compiled and reported metrics like Customer Resolution Rate across the Floor.* Strong Experience with standard computer applications, including Microsoft Office, Excel and Sharepoint.*As an SME (Subject Matter Expert) investigator resolved query with minimal repeat contacts and effectively coach peers whenever a knowledge gap or learning opportunity is identified. Show less