Experience

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  Academy sports + outdoors

  Sept 2008 - Oct 2011

  Operations team lead, trainer

  Assisted with training new cashiers and customer service team members in cash register operation, stock procedures and customer services.Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.Traveled to stores in Arkansas, Louisiana and Florida as a part of the Inventory Team. As a part of this team we would oversee and execute the companies overnight inventory audits.Traveled to stores in Florida to train new staff on all front end operational procedures before store grand opening.Learned roles of other departments to provide coverage and keep store operational. Show less

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  Hughes transportation

  Oct 2011 - May 2012

  Sales assistant

  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.• Managed daily delivery and work schedules to maximize coverage.• Reported delays, accidents or other traffic and transportation situations.• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and serviceneeds.• Recognized by management for providing exceptional customer service.• Identified business prospects through cold calling, networking, marketing and database leads.• Identified HS Code, Schedule B, NMFC, freight class. Show less

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  Global heat transfer

  May 2012 - May 2015

  Production coordinator

  • Collaborated with management, sales and engineering to adjust plans and maintain targets.• Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.• Revised production schedules to account for changing designs, shortages and other types of interruptions.• Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.• Assisted production schedulers in forecast and inventory for upcoming demand fluctuations and preventedmaterial shortages and production downtime.• Investigated, provided and submitted information to quality department about special incidents, events andcomplaints.• Adjusted and modified production equipment with engineering team.• Monitored project progress and presented status to leaders to solve productivity issues.• Monitored current accounts to promote strong working relationships and resolved issues before customersatisfaction could be affected.• Managed the administration of benefits and compensation plans.• Coordinated import and export operations and ensured adherence to schedules and deadlines.• Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking andcredit applications.• Monitored tariffs and customs regulations, reducing risk of delayed shipments. Show less

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  Global heat transfer

  Mar 2018 - Apr 2020

  Service coordinator, business analyst

  Created production schedules by considering deadlines for customer orders andsales forecasting.Allocated resources and controlled inventory by assessing materials stock,monitoring production performance and managing backlogs.Negotiated prices, terms of sale and service agreement to close transactions.Monitored customer order process and addressed customer issues.Reduced operating costs by synchronizing sales goals with production.Compiled data on spreadsheets to devise forecasts for production planning bygathering input from production staff and leaders.Utilized SAP B1 to coordinate production resourcing to streamline planning,development, manufacturing and sales processes.Adjusted and modified production equipment with engineering team.Developed training initiatives to deliver ongoing awareness of and compliance withestablished procedures.Planned and executed audits on internal controls and developed reports on findings.Facilitated communication between company, customers and overseas partners tomaintain efficient operations.Improved profit margins by streamlining operations and workflow and negotiatingcompetitive vendor contracts.Prepared accounts for financial audits and supported audit process.Identified HS Code, Schedule B, NMFC, freight class for entire inventory database.Researched and interpreted rulings, compliance publications, guidelines and customsregulations.Built and strengthened relationships with trucking companies and airlines to optimizedaily operations.Worked with developers to modify existing software systems to enhance performanceand add new features. Show less

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  Wds trucking services

  Feb 2021 - Jan 2022

  Chief financial officer, business consultant

  Created and implemented best practices to standardize internal processes andprocedures.Negotiated and managed contractual agreements to secure ideal terms and driveeffective financial engagements.Oversaw requisition and procurement processes to guide purchasing decisions.Monitored business trend forecasts and adjusted budgets and operational plans tomaximize growth and opportunities.Prepared financial forecasts to support fiscal planning and management.Guided internal audits, risk assessments and compliance monitoring.Prepared accounts and conducted audits according to regulatory requirements.Sourced, installed and implemented new accounting systems to streamlineoperations.Maintained up-to-date knowledge of inspection techniques, codes, ordinances andregulations.Noted recurrent issues and worked with contractors and drivers to preventre-occurrence. Show less

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  Farmers insurance

  Mar 2022 - May 2023

  Interviewed prospective clients to gather information on asset protection, financial needs and discuss existing coverage. Sought out new clients by networking to find new customers. Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.Protege Program-Farmers Insurance 250+ phone calls per day Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget. Operated in fast-paced and driven sales environment. Coordinated complex decision-making, overcoming objections to close new business.

  • Licensed Sales Producer

    Aug 2022 - May 2023

  • Sales Team Manager

    Mar 2022 - Aug 2022
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  Ryco

  Jun 2023 - May 2024

  Buyer/planner

  Prepared purchase orders and sent to factories and suppliers.Reviewed work order demand from MRP to support company requirements.Conducted data analysis to prepare forecasts/safety stock and identify trends.Performed root cause analysis when disruptions occurred in the supply chain process.Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.Assessed vendor capabilities to determine if they met company standards for reliability, consistency and quality assurance.Coordinated with internal departments to meet customer needs in a timely manner.Worked with suppliers to expedite open purchase orders and shipments in-transit.Created detailed reports on the performance of individual departments within supply chain.Managed inventory by performing physical counts, identifying variances and reconciling records.Reduced backlog by 84%, ensuring continuing relationships with customers. Show less

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  Usa compression

  Jun 2024 - now

  Inventory coordinator