Experience

• 

  Pwc

  Nov 2007 - Mar 2008

  Administrator

  Administrative support to Directors, Senior Managers and wider Insolvency Team within the Advisory Practice: bank reconciliation, GST returns, file management (LotusNotes).

• 

  Urbis

  Aug 2008 - Feb 2009

  Administrator

  Administrative support to Directors, Associate Directors and wider team of the Property Economics Division: diary management, report compilation and formatting, word processing and dictaphone typing, Viztopia (data entry).

• 

  George weston foods

  Nov 2009 - Feb 2010

  Administrator

  Temporary Assignment (Hugo Personnel): customer receipt and invoice reconciliation, file management, SAP (data entry).

• 

  Barry plant

  Mar 2010 - Jan 2011

  Receptionist

  Administrative support to the Property Management and Sales Teams: diary management, tenancy and landlord document preparation, file management.

• 

  Cenitex

  Nov 2010 - Jun 2011

  Administrator

  Temporary Assignment (Dixon Appointments): administration assistance to the Executive Assistant (Board) and Executive Assistant (CEO), coordinated internal and external relocation projects (IT and telephony services, building maintenance enquiries, management of security access cards databases.

• 

  Pwc

  Mar 2012 - Jul 2012

  Administrator

  Administrative support to the Corporate Recovery Team: bank reconciliation, file management, Statement of Claim preparation for court hearings.

• 

  Trustees executors limited

  Jul 2013 - Oct 2013

  Administrator

  Administrative Support to International Client Services Team. Establishing client files to ensure compliance with AML legislation and the New Zealand Companies Office: analysing KYC (Know Your Customer) Reports, confirming provision of services, shareholder resolution preparation and annual return filing.

• 

  Swinburne university of technology

  Dec 2013 - Feb 2015

  Client services administrator

  Contract position within Student HQ - Hawthorn Campus, Student Administration, International & Students.Main duties involved providing student administration services to prospective and current students. Services ranged from course advice, course planning, enrolment processing, referring students to relevant academic / professional staff as appropriate to their level of enquiry, and producing student enrolment documents.Other tasks involved assisting the Student One Project Team by testing the student interface for Student One in a production support environment and assisting the Communications Department with the 2015 Enrolment / Re-enrolment web pages. Show less

• 

  New zealand treasury

  Jul 2015 - Aug 2015

  Assistant project officer (casual)

  Short-term project assisting the Communications Team maintain their Stakeholder Database as part of the Social Housing Reform Program.

• 

  Swinburne university of technology

  Jul 2016 - Apr 2018

  Provided advocacy services and advice to students with complaints, grievances and feedback to the University. Provided customer service support for general student lifecycle enquiries (including specialist course advice to students).

  • Student Advocacy Officer

    Jul 2017 - Apr 2018

  • Student Services Specialist

    Jul 2016 - Jul 2017
• 

  Swinburne university of technology

  Jun 2018 - now

  Seconded on a fixed-term contract to project manage Swinburne's 2025 TEQSA Registration Renewal Submission due late 2024. Lecturer and Unit Convenor for LAW20043 Copyright Law. Secondment - Provision of course advice to student within School of Business, Law and Entrepreneurship. Ensure compliance with key university admission and enrolment policies and regulations. Secondment - Delivering copyright services to the University and external clients that support educational use of copyright materials. Ensuring compliance with the Australian Copyright Act 1968, and providing education outreach to staff and students to raise awareness of requirements of information usage under Australian copyright law and commercial licences. Secondment - Service Delivery Team: Driving innovative and collaborative business improvements to enhance student experience, operational excellence and staff capability within Student Administration and Library Services. Current Projects: Implementing a Digital Asisstant on the University website, formalised Knowledge Management function within the University's CRM and creating an Intelligent Advisor on Course Eligbility, Pathways and Scholarships. StudentHQ Team: Ensure provision of client service excellence to students, staff and other key stakeholders through quality assurance, and staff performance and professional development. Short-term secondment opportunities include Future Student Enquiries Team (May 2020 - Nov 2020), National Admissions (Mar 2021 - Jun 2021) and Manager, StudentHQ (Jun 2021 - Oct 2021).

  • Project Manager

    Sept 2023 - now

  • Sessional Lecturer, Swinburne Law School

    Jul 2023 - now

  • Enrolment Specialist

    Feb 2023 - Sept 2023

  • Copyright Services Coordinator

    Aug 2022 - Feb 2023

  • Business Improvement Analyst

    Feb 2022 - Aug 2022

  • Customer Service Team Lead

    Jun 2018 - Feb 2022
• 

  Nteu (national tertiary education union)

  Jul 2022 - now

  • National Councillor (Victorian Division) - Swinburne Branch

    Apr 2023 - now

  • Bargaining Team Member - Swinburne Branch

    Feb 2023 - now

  • Committee Member (Professional Staff) - Swinburne Branch

    Jul 2022 - now