Experience

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  Tata consultancy services

  Dec 2011 - Jan 2014

  Worked as Functional Test Analyst for British Airways on Passenger Re-accommodation projectRebook and Re-Ticket passengers those were on Disrupted flights onto nearest available flights using Amadeus web services.Responsibilities:● Liaise with project teams and business users to carve out requirements.● Produce BPMNs and take them through approval stages.● Produce high-level test scenarios and take them through approval stages.● Produce Web Service schema and take them through approval stages.● Size specifications, design solutions for change requests, write test plans, conduct testing and participate in project scrum and testing phases for the new projects and change requests. Show less Worked as SOA Analyst for British Airways on Electronic Miscellaneous Document (EMD) - Flight Ancillary sales projectEMD is in compliance of IATA’s mandate and BA is replacing MCO’s with EMD’s. Responsibilities:● Prepare detailed functional test plan and test cases.● Produce BPMNs and take them through approval stages.● Produce Test plan and Test cases and take them through approval stages.● Act as a bridge between consuming project and service design/dev teams.● Complete various levels of testing - System test, System Integration, End to End, Regression tests.● Preparation of project deliverables (Requirement Traceability Matrix, Test Plans, Test Cases, Stubs, Test Report, Support Document). ● Understanding the process flow between service layers for various types of bookings. Show less Worked as a Test Analyst for Delta Airlines. Airline has completely regenerated its entire graphical user interface incorporating several new functionalities. Responsibilities: ● Responsible for testing of merchandise products namely Hotel, Car, Trip Insurance, Trip Extras and Travel Extras.● Responsible for a new module being developed in My Trips- Trip Extras.● Complete Software Testing Life Cycle and generate Test reports.● Discuss Test coverage, write test plans, conduct testing and participate in project scrum and testing phases for the new projects and change requests.● Conduct functional tests, Sanity test, production system verification and functional support for the different airline applications. Show less

  • System Engineer

    Jul 2013 - Jan 2014

  • System Engineer

    Dec 2012 - Jan 2014

  • Assistant System Engineer

    Dec 2011 - Nov 2012
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  British airways

  Feb 2014 - Mar 2016

  It analyst

  Working as Functional Analyst and Test Lead for British Airways on New Distribution Capability (NDC) projectNDC is an IATA led initiative to define a new messaging standard between Airline and Travel agents.It is a multi phase project in which Client is trying to implement capabilities similar to that exist on Ba.com. (Availability, Fare Quote, Create Booking, Use of Vouchers, Refunds and Ancillary purchases)Responsibilities:● Liaise with business users, third party vendors and development team to produce a detailed functional specification/requirement documents● Analyse the existing ba.com applications to better serve the purpose of Travel agents minimizing the airline costs and maximizing profits● Produce User stories & data requirements and take them through approval stages.● Produce high-level test scenarios covering entire pre and post booking flow and take them through approval stages.● Coordinate with various teams including GDS and PRA to complete the newly adopted reservation types.● Create release notes and oversee live releases● Interacting with Business users and understand next phase requirements. Show less

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  Sabre airline solutions

  Mar 2016 - Jul 2016

  Business analyst

  Worked as a Business Analyst for Sabre Airline solutions - InteractInteract is a GUI that acts as a face for majority of the airlines consuming Sabre solutions. This interface facilitates end to end solutions that any airline can offer to its customers. Being used by 75+ airlines, Interact as an application allows customization and provides various functionalities from Reservation to Check-In flow.Responsibilities:● Analyse airlines requirement, understand dependencies, formulate a high level plan● Involve product owners and all relevant stakeholders, enhance the plan including implementation process flow and develop user stories● Coordinate with the team in implementing the solution, ensure acceptance criteria is met● Setup internal and customer demos, create release notes and oversee the release implementation at various stages till production.● Involve in analyzing defects raised as part of maintenance, verify in earlier and next versions, assign to the right team to correct the issue. Show less

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  Saint mary's university

  Aug 2017 - Mar 2018

  Working on a part-time basis in Software & Application Support (SAS) centre under the Studio for Teaching and Learning of the University that offers assistance on wide range of technologies and technology-based teaching resources.Responsibilities:● Assist faculty, staff and students in developing computer skills and encourage them to use technology in the teaching and learning process.● Provide technical and analytical support for wide variety of softwares approved by the university. ● Design and organize training sessions to faculty and staff, and demonstrations to students on technology concepts Show less

  • Research Assistant

    Aug 2017 - Mar 2018

  • Technology Teaching Associate

    Aug 2017 - Dec 2017
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  Kpmg canada

  Apr 2018 - Jan 2022

  Helping clients across various industries in their Digital Transformation journey by implementing ServiceNow solutions to configure efficient and integrated workflows, enhance employee and customer experience and maximize organizational productivity.Specializing in Customer Service management and Governance, Risk and Compliance management. Helped various clients by delivering value through business analysis, process mapping, process optimization, leading practice recommendations and project management. Involved in many projects developing operating models, strategies that helped organizations improve and sustain the benefits.

  • Senior Consultant

    Oct 2020 - Jan 2022

  • IT Advisory Consultant

    Apr 2018 - Sept 2020
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  Deloitte

  Feb 2022 - Jan 2023

  Lead (manager)
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  Servicenow

  Jan 2023 - now

  Sr solution consultant