Experience

• 

  Subway

  Oct 2012 - Jul 2016

  Area manager

  In this role, I oversaw operations, training and employment for a large footprint involving 7 Subway chains. This role focused on building the business, developing strong standards, procedures and policies, recruiting all staff, and training the management team and new staff.Specialised tasks included:• Interview processes, weekly roster development factoring in labour targets and training new staff members to a set training plan, allowing flexibility to suit the roster structure as well as factoring employee availability requirements.• Training and mentoring current staff members to achieve high customer service standards and meet targeted KPIs.• Facilitating and development of marketing and conducting research for business growth, sales growth and innovative structures for loyalty programs.• Delivering quality accredited training with a high level of completion rates and quality assessment and knowledge captured.• Ensuring a better calibre of employees’ performance and knowledge through the development of policies, and procedures and providing one-on-one training consistently. Supporting individual and team growth, encouraging ideas, recognising/rewarding innovation and giving constructive feedback to develop the individuals and team. Show less

• 

  Commonwealth bank

  Oct 2012 - Nov 2013

  Customer service
• 

  Etc ltd

  Jul 2016 - Jan 2021

  Training team leader

  Within this role, I was able to demonstrate my strong leadership skills.Specialised tasks included:• Liaising with Employment Services, Disability Employment Services and otherdepartments around course facilitation, marketing and development of core business products.• Assisting with the development of KPIs, staff recognition, and strategic business planning, including, setting achievable targets and budgets.• Building strong employer relationships to host a wide range of training programs and development of business through our Trainee/Apprenticeship workplace delivery.• Management of a large caseload of Hospitality, Retail and Business students, providing reliable support to their learning journey, throughout short and long courses, traineeships and flexible course delivery.• Building relationships with stakeholders and key companies to facilitate learning, provide all RTO information and build business through promoting ETC products. Show less

• 

  Etc enterprise & training company

  Jan 2021 - Jul 2022

  Resource developer

  In this role, I have been able to enhance my experience with the development oftraining resources and learning products to suit our customers.Specialised tasks include:• Developing a range of engaging accredited and non-accredited resources andcontent to a high standard, using typography to check content meets company standards.• Completing monthly stakeholder training webinars on RTO specific topics,including training plans, trainer profiles, conducting training and assessment, etc.• The development of digital documents to capture knowledge and information forimprovements within the resources, assessments or tools as well as conductingvalidations, completing document reviews and Trainer Profiles audits.• The use of LMS to facilitate online delivery of content, resources and materials and facilitate streamlined content delivery.• Creation of SharePoint pages, and development of user-friendly interfaces for allstakeholders. Show less

• 

  Oz group co-op

  Jul 2021 - Dec 2021

  Human resources officer

  Temporary contract with Oz Group as a Human Resources Officer.Specialised tasks include:• Developing policy and establishing set procedures• Data analysis, reporting and auditing applicants and employees• All HR processes involving the hiring and termination of employment contracts• Generating employment contracts and gathering all relevant employee forms for employment.• Conducting interviews and inductions• Assisting all employees with general HR enquiries and employment contract paperwork. Show less

• 

  Nsw department of education

  Jul 2022 - now

  The Perfect Presence program aims to support schools that have at risk of disengagement from students, having low attendance and higher suspension rates.My team and I work with key stakeholders that assist us to provid a strong focus on supporting students to re-engage and increase their attendance and reduce suspension probability.Specialised tasks include:• Building program success, now and into the future.• Developing resources that will assist stakeholders better with the undertakings in their roles.• Creating innovative ways to automate process heavy workloads.• Providing support to the team to build capabilities and deliver on specialised projects.• Contract management and adapting procurement strategies that lead a successful program.• Reporting and capturing qualitative and quantitative data to reflect program outcomes. Show less Helping creating a sustainable and skilled workforce with the development of bespoke training programs that assist large employers with the current skills shortage in a range of areas.Specialised tasks include:• Implementing long-term workforce employment and skilling strategies and projects for large, multiregional clients using VET & Higher Education connections.• Targeting industry skill shortages for aged care, disability, allied health, transport & logistics and more, piloting programs to build the capability of the workforce.• Building sustainable relationships between employers, training providers and stakeholders to build their confidence in VET and for future program facilitation.• Developing targeted industry initiatives to help bridge the gaps in VET training packages and creating an understanding of bespoke programs to develop skills.• Using data to inform outcomes and better course development for future pilot programs and to run programs on a larger scale once successful.• Building team synergy ensuring success and development within the team, and providing strong communication techniques and liaison to ensure projects are on track. Show less I work with key stakeholders to ensure the integrity of the Apprenticeship and Traineeship Act and ensure Smart and Skilled contracts are to a high standard.Specialised tasks include:• Encourage Vocation Education and Training in industry by reaching out to key stakeholders as a point for retention in Apprenticeships and Traineeships.• Analysing submitted training contracts and mitigating any risks that are associated with that contract through a number of means.• Completing ‘Duty of Care’ contact with stakeholders to ensure WHS standards are met and lower high-risk areas.• Running stakeholder forums to gather & deliver industry information and collaborate on certain issues within the industry. Show less

  • Senior Project Officer

    Jun 2023 - now

  • Senior Project Officer

    Nov 2022 - Jun 2023

  • Training Advisor

    Jul 2022 - Nov 2022