Experience

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  Ebenezer christian book store

  Jan 2015 - May 2015

  Customer support

  • Identified and analyzed organizations strengths and weaknesses, • Responded to opportunities in the environment.• Set goals for market growth.• Distributed and Sold approximatedly 150 Books within 5 months.

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  Konga group

  Oct 2016 - Jan 2018

  Customer support

  • Resolved over 2000 product problems by clarifying the customer's complaint via Phone and Email; • Determining the cause of the problem; selecting and explaining the • best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Prepared product or service reports by collecting and analyzing customer information. Show less

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  Tizeti network limited (wifi.com.ng)

  Jan 2018 - Apr 2018

  Customer support

  • Received and executed all roles and duties assigned by global supervisors.• Delivered as the first point of support with Tizeti’s customers, interpreting and language and resolving each peculiar query.• Understood and responded to customer's mood via tone and welcoming body language.

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  Tek experts

  Apr 2018 - Apr 2021

  Senior azure billing and subscription support specialist

  • Provided technical support and ad-hoc training to customers who subscribe to Microsoft Azure’s product.• Handled over 1000 positively resolved cases.• Ensure customers remain satisfied with the product by empowering them about functional capabilities and possible upgrades.• Used other Internal support applications to effectively get information to aid customers.• I used Excel and Power BI to created strategic plans on how to address recurring issues and addressing these with the product manager.• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. Show less

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  Activedge technologies limited

  Aug 2021 - Feb 2022

  Customer success/project support manager.

  • Collaborated with the Project management team with assigned clients to manage on-boarding, implementation, training, increasing adoption and ensuring retention. • Supported the Sales teams with renewals and identifying upselling and cross selling opportunities • Proactively monitored Jira Service desk support and issue • requests while ensuring issues are resolved within approved SLAs. • I worked on team-based projects like agent onboarding which helped me learn more about Project Management and Data analysis using Excel. • Ensured customers renewed subscriptions via constant value driven communications. • I championed the adoption of Bitrix 24 and Jira to drive customer success within the organisation Show less

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  Tigerlogic africa

  Feb 2022 - now

  Customer success manager/service delivery

  • Ensure the clients have a great experience from a issue resolution, implementation service quality and operations perspective by ensuring TigerLogic delivers its service level agreements.• Act as a point of escalation point for issues reported to the technical teams and follow up to ensure issues are resolved.• Provide software licenses renewal, services and issues reports to the Head of Managed Services to help improve client experience. • Identify and analyze issues with the successful delivery of contracts • Engage in end to end contract management from quotation till post implementation support.• Ensure roll over of service contracts through exceptional customer service deliver• Manage budgets Show less