Experience

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  Gchq

  Sept 1993 - Jun 1998

  Ict project manager
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  Avaya

  Jan 2000 - Jun 2009

  OutlineResponsible for leading a cross functional team of 10 to ensure service delivery change projects relating to programmes, policies and offers targeting Business Partners were delivered within specific timescales and budgetary restraints.Key Deliverables• Timely management and delivery of workstream projects to dovetail into an overall change programme.• Created accurate project documentation including project initiation, project plans, risk and issue logs, progress reports and post implementation reviews.• Successfully drove ongoing change within the Business Partner IT Service Desk assessment programme to drive productivity and secure additional revenue through quality of service.• Led the implementation of a global software and firmware access policy within EMEA to ensure access to the Avaya support internet site was solely accessible to accredited Business Partners.• Key team player for the introduction of customer satisfaction survey with key partner accounts.• Instrumental in supporting the growth of Avaya Business Partners from 15 to 50, providing direct access to 3rd line support resulting improved escalations and reduced support costs. Show less

  • Services Project Manager

    Jan 2006 - Jun 2009

  • Tier 3 Support Specialist

    Jan 2000 - Dec 2005
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  West midlands police

  Sept 2009 - Sept 2010

  Ict project manager

  OutlineInitially appointed on a 6 month contract with BPSS clearance, for the delivery of a Confidential IL4 rated network and database implementation for accredited access to the Police National Database (PND), renewed until end September 2010 to finalise the infrastructure project and to support the contact centre implementation project.Key Responsibilities• Key deliverables focus on managing all aspects of the project to time and budget whilst managing business user expectations.• Established effective communication channels between business users and technical teams, creating an effective review structure which incorporated milestone management.• Provided project governance using PRINCE2 methodology, throughout full project lifecycle from initial PID document through to customer acceptance.• Developed comprehensive project plans, including the specification of rigorous test plans incorporating regression testing to eliminate negative business impact or business disruption.Key Achievements• Oversaw the design of the full technical solution to access the Police National Database (PND) and presented to the NPIA Information Assurance Team for review and approval.• Oversaw the tendering process from start up through to contract award (June 2010).• Created an intranet site and Q&A document for the project liaising with PR.• Successfully led the project from initial mandate through initiation to delivery of phase one to ensure project on schedule to allow the WMP accredited access to the PND in October 2010. Show less

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  Global real estate it (gre it) hewlett packard / hewlett packard enterprise / dxc technology / at&t

  Nov 2010 - Dec 2019

  It infrastructure project manager

  Key Responsibilities:• Reporting to the EMEA Regional Manager within Global Real Estate IT project team of 8, leading several simultaneous £1.2m IT infrastructure transformation projects for new and existing corporate offices within the Europe, Middle East and Africa (EMEA) region. Initially on a 1-year contract, renewed for 1 more year before being hired as a permanent employee through strong achievements and excellent work done.• Management of 10 strong multi-disciplinary project team, providing leadership and coaching.• Creating project plans in Microsoft Project, tracking key milestones and performance indicators.• Monitoring project progress and providing regular reports and metrics.• Identifying, managing and mitigating project risks and issues.• Managing third party vendors, contractors and suppliers across the project.• Managing stakeholders, communicating and updating where necessary.• Overseeing all on-site work to ensure projects are completed to schedule and within budget.• Managing project hand over and capturing lessons learned. Show less

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  At&t global business dxc engagement

  Jan 2019 - Dec 2021

  Senior it project manager

  Key Responsibilities:• Following promotion, reporting to the EMEA Regional Manager in Global Real Estate IT, spearheading all project delivery activity for office data and Teams voice network based on either Aruba or Meraki solutions to enable IT transformation projects for DXC and its customers HPE and MicroFocus.• Scoping client projects to determine goals, feasibility, benefits and acceptance criteria.• Forecasting costs and developing project budget.• Managing project budget, allocating resources amongst resources, vendors and technology.• Storing all project information and documentation within SharePoint organising for easy access.• Formatting project documents and distributing to team members.• Resourcing project staff and scheduling workload.• Managing stakeholders, communicating and updating where necessary. Show less

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  Portman dental care

  Dec 2021 - Oct 2023

  Senior cyber project manager

  Key Responsibilities:• Reporting to the Portfolio Manager within the Technology Team, working with the CISO, CIO and Senior Managers, accountable for delivering the £3m cyber security programme that aligns to the cyber security strategy to deliver the desired outcomes and benefits for Portman and its 4000 users.• Management of 8 strong project team, providing leadership and coaching.• Identifying, managing and mitigating project risks and issues.• Managing stakeholders, communicating and updating where necessary.• Monitoring project progress and providing regular reports and metrics.• Creating high level project reports for the executive and other senior stakeholders.• Creating project plans in Microsoft Project, tracking key milestones and performance indicators.• Managing project budget, allocating resources amongst resources, vendors and technology. Show less

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  Ubds digital

  Jan 2024 - now

  Senior delivery manager