Experience

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  Tcl marketing sdn. bhd.

  Feb 2012 - Oct 2014

  Sales support and merchandising

  • Arrange product virtual merchandising• Prepare replenishing stock list • Collect Sales Report • Monitor performance of Sales Promoter

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  Damco

  Feb 2015 - Aug 2016

  • To build relationship with clients. • To develop new businesses with potential clients via Telemarketing. • To assist in the development and planning. • To provide support to the Destination Team on cargo arriving time.• To handle discrepancy and cargo damage after arrival with shipper for claims. • Collaborate with Shipper and vendor on shipment arrangement. • Bill of Lading amendment and confirmation. • Packing List tally and electronic PO tally from the system. • Ensure shipper is adhering to client’s shipping requirement such as safety, weight limit, cargo limit, spare parts & sample shipments. • Place booking with carrier to secure space during tight season. • Involve in negotiation with shipper in terms to shorten transshipment time or catch earlier vessel by promoting our haulage and custom clearance service.• Being nominated as SOA (statement of account) champion in getting Colleagues to clear outstanding shipping charges to carriers.• Excellent in collecting debt with shipper to ensure KPI is met (Invoice created and sent before ETD+3days, Collection ETD+14 days.)• Customer meeting with Schneider Electric in Clipsal Manufacturing Shah Alam during the account takeover for process reset, communication quality and relationship quality improve within 4 week time. Show less

  • Forth party logistics 4PL

    Sept 2015 - Aug 2016

  • Customer Service Associate and operation executives

    Feb 2015 - Aug 2015
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  Hrnet one

  Oct 2016 - Mar 2017

  Regional consultant

  • Headhunting Services. • Receive JD from client and search potential candidate from multiple ways. • Attended sales training and expose to HR in managing candidates. • Involved in managing Head of department, Senior Manager level, manager level to executive and engineer level. • Focus position: Logistics, Supply Chain, Procurement, Material planner, Business development, Branch management, Warehouse management, facility management and etc.

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  Ek royal sdn. bhd.

  Mar 2017 - Mar 2018

  Operation executive cum logistics coordinator

  -Coordinate total logistics operation including WH, sea freight RFQ, document generation, Export company registration, custom clearance. -Responsible in report to procurement team on total costing and variance in cost and profit margin gap. -Prepare logistics proposal to BOD in selection of freight forwarders and WH and transportation haulage.

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  Fedex trade networks

  Jul 2017 - Apr 2019

  Air freight operation specialist

  • To plan, organize and monitor the operations team in delivering a high quality level of service towards stakeholders.• To assist the station manager in coordinating air freight service, products, permit registrations for customer and daily operations.• Set up standard operation procedures during business set up stage to iron the entire operation and back end process.• Intensively search for vendors during business starting stages.• Responsible for full cycle of distribution process from shipment booking,trucking pick-up, carrier selection, custom clearance, port arrangement, cargoarrival status, until customer’s door.• Supervising teams in handling day-to-day customer service, operations anddocumentations services.• Respond to external and internal customers enquires within timeframe setupon receiving enquiries through email, telephone or fax.• Close relationship with brokerage team to understand shipment requirementand permit registration such as SIRIM, e-dagang and etc.• Liaison with overseas office and agents on all issues.• Initiate to customer on foreseeable issues and provide solution to customer toavoid potential delay. Pro-active communication with customers to enhanceworld class customer service.• Assist to submit quotations to customer and overseas offices and global RFQ.• Prepare quotation to ad-hoc shipment.• To attend to all issues on customer complaints and queries.• Submission of Customs CMD status.• Any other duties as assigned.• First person to respond in shipment uncertainties and custom & customerenquiries. Show less

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  Bolloré logistics

  Apr 2019 - Aug 2020

  Hod, team leader

  -Handle aircraft parts transport and delivery for the airlines.-high involvement in warehousing management system on stock and dock process, including warehouse movement and also accuracy management.-daily import and export process, handle serviceable parts and unserviceable parts to be send for repair and return.-directly liaise with customer for any enquires and addhoc service required-people management- 2 headcount-monitor account data quality-responsible for account KPI report and team performance Show less

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  Polychem malaysia

  Sept 2020 - now

  Sales marketing manager