Experience

• 

  Country inn & suites by radisson

  Jul 2013 - Dec 2014

  Front office associate

  To administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures.To monitor all inquiries for reservation and manage all communication with clients fir hotel rates and assist to increase revenue.To administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.To monitor all operations and ensure compliance to all quality assurance standards when dealing with customers.To maintain neat and clean desk and lobby area at all times and greet all guest with courtesy Show less

• 

  The lalit suri hospitality group

  Jan 2015 - Jun 2016

  Front office supervisor

  To overview and ensure the smooth operation of all the activities of the front office.To monitor and review the checklist of all the arrival and departures.To give a warm welcome to all the guest especially the VIP’s and to provide them with the best possible services.To handle the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members.To work as per the instructions given by the front office manager and to organize and coordinate all the front office duties.To supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members. Show less

• 

  Itc hotels

  Jul 2016 - Jan 2018

  Front office executive

  To maintain the important documents, files and records in an organized manner.To provide assistance to the heads in the front office department.To train subordinates and conducted briefing sessions daily.Prepared the Standard Operating Manual for guest profile update report.Coordinated group arrivals and departures in a timely fashion.Arranged accommodations in overbooked situations.Coordinated special billing arrangements and requests.

• 

  Ismail bin ali real estate

  Jun 2018 - Sept 2020

  Property supervisor

  Leading the luxurious residential tower operations which included resolving all the maintenance issues of the residents.Building a strong relationship with all the residents ensuring high quality experience and meeting with their needs.Show round of the empty units in the tower with the customers and be the representative of the sales of the company.Managing the routine of all the operational team and always emphasis them on meeting the satisfaction of all residents.Arranging all appointments with the tenants for the quarterly service of Fire Alarm test, Fire Fighting test, Pest Control, Air-conditioning maintenance to ensure the safety and standards as per Civil Defense Show less

• 

  Kbn group holding

  Oct 2020 - now

  • Assitant Property Manager

    Feb 2024 - now

  • Property Supervisor

    Oct 2020 - Feb 2024