Experience

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  Freddie mac

  Aug 2011 - Nov 2019

  • Experience in playing a key role in various phases of the Software Development Life Cycle (SDLC) -Agile/Scrum and Waterfall Methodologies.• Excellent Business writing skills in developing Business Requirements Document (BRD), Use Case Specifications and Functional Requirement Document (FSD).• Performed Gap Analysis to analyze the Current Scenario and desired Future Scenario • Help the clients/stakeholders, end users, and developers with providing effective solutions to a business problem, thereby enhancing work efficiency and profitability of the organization.• Experienced in facilitating Joint Application Development (JAD) sessions, workshops and requirement elicitation sessions with end users, clients, stakeholders, and development team.• Experienced in creating Process Flow Diagrams, Flow Charts, Use Case Diagrams, Activity Diagrams, Use cases for a better explanation of all the phases of the project/software/application/report.• Experienced in working with bug tracking tools like JIRA.• Robust MS Access and Excel skills with Pivot tables and VLookUps. • Create SQL queries against Oracle and MS SQL server. Show less • Monitor and analyze daily Underwriter Inventory report to confirm that all appeals are properly assigned.• Process complex loan files by verifying the accuracy of documents received.• Manage correspondence with internal and external customers about missing documents, errant loan numbers and problems with documents and ensure quality service.• Promote collaboration by overseeing and monitoring the remedy mailbox in support of several underwriters.• Process appeal and repurchase requests in a timely and accurate manner, consistent with department policies and procedures. • Team member during software/system enhancement from QCIM to QCA and Quantum to QModd to help in automation and efficiency.• Responsible for meeting client’s policies and procedures including meeting client’s operational standards, service levels, improving quality service, preparing reports, maintaining professional and technical knowledge and accomplishing client goals. Show less

  • Business Analyst

    Apr 2016 - Nov 2019

  • Sr. Loan Processor

    Aug 2011 - Apr 2016
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  Pyramid systems, inc.

  Nov 2019 - now

  Business analyst