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Ivan Tarpev

Ivan tarpev

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location of Ivan TarpevBulgaria
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  • Timeline

  • About me

    Incident Manager at Booming Games

  • Education

    • Technical university of sofia

      2013 - 2017
      Bachelor's degree engineering/industrial management

  • Experience

    • Egt interactive

      Apr 2017 - Feb 2020
      It technical support

    • Fuse мedia

      Feb 2020 - Nov 2023

      Performing QA checks of support/sales communication channels and monitoring of all servers and website performanceAdjusting Website characteristics to avoid or resolve technical issuesFollow up on all technical issues that may appear with company's own or 3rd party software and assisting their resolution.Raising incidents , evaluating them and follow up until they are resolved.Approving different support/sales actionsWorking with over 50 casino providers and aggregators and more than 15 different back offices.Understanding of sportsbook and sports.Assisting support/sales in their communication with end customers for better customer experience. Working close with Fraud and Payments team.Working with huge portfolio of back offices. Experience in JIRA, Confluence, Zendesk, Excel, Outlook and others.Experience in all type of monitoring tools.QA on the technical managers teamTechnical UAT Show less

      • Senior Technical Manager

        May 2022 - Nov 2023

      • Technical Shift Manager

        Feb 2020 - Nov 2023

    • Booming games

      Sept 2023 - now
      Senior incident manager

  • Licenses & Certifications

    • Technology fundamentals with javascript

      Software university (softuni.bg)
      Jan 2019

    • Programming basics with php

      Software university (softuni.bg)
      Nov 2018

    • Js essentials

      Software university (softuni.bg)
      May 2019