Experience

• 

  Advanced world systems, inc.

  Nov 2007 - Apr 2017

  • Was assigned to Lenovo Japan for quality assurance and project management responsibilities• Led a three-person team in the development of an Android-tablet digital signage application prototype• Performed integration and system testing of the web UI of a multi-function printer• Worked as an equal member of a four-person team in the development of the company website• Performed integration and system testing of the alarm software application of a Japanese flip-type cellular phone• Worked as an equal member of a fourteen-person team in a Japanese-to-English translation project• Worked as one of the auditors during internal audit activities for the certification of ISO 27001 - the international standard for Information Security Management Systems (ISMS) and re-certification of ISO 9001 - the international standard for Quality Management System (QMS).Technologies Used:• Programming languages: C++, C#, Java• Markup languages: XML, HTML• IDEs: Microsoft Visual Studio, Eclipse, Netbeans• Operating systems: Windows 7/XP, Android (Honeycomb, Ice Cream Sandwich), Linux (Redhat & Ubuntu) Show less

  • Research & Development Engineer

    May 2008 - Apr 2017

  • ACTION FE Trainee

    Nov 2007 - Apr 2008
• 

  Lenovo

  Jan 2012 - Mar 2017

  Handled an Independent Hardware Vendor (IHV) firmware and related-software components installed on Lenovo ThinkPad productsResponsibilities:• Built and released customized firmware from system bring-up until end-of-life (EOL)• Built and deployed software component modules for the individual system Windows 10/8.x/7 OS preload images• Performed unit, integration, and system testing of all firmware and software components handled, using self-created, IHV-provided and Lenovo-required test cases • Submitted detailed and effective defect reports to IHV and/or internal teams for issue investigation• Worked closely with IHV and internal teams in tracking, troubleshooting or debugging firmware and software-related issues through conducting weekly triage meetings• Provided guidance to the Original Design Manufacturer (ODMs) engineers who handle the same IHV firmware and/or software• Created and maintained the manufacturing test flow and parameter customization documents of the firmware handled, which became the standard documents used across all Lenovo ThinkPad products• Provided strong support to manufacturing teams for immediate solutions to issues related to the IHV firmware handled, in order to resume volume production and minimize production losses• Investigated field issues reported by end customers and works with the IHV for the issue resolutionTechnologies Used:• Scripting: Windows & DOS batch scripting, Extensible Firmware Interface(EFI) shell scripting• Markup language: XML• Operating systems: Windows 10/8.x/7, UEFI shell, DOS• Others: Windows Hardware Lab Kit (HLK), Windows Velocity Test Suite, Windows Assessment & Deployment Kit (ADK), Dediprog Software, Filezilla, Hex Editor Neo, InnoSetup Show less Managed the Windows 8 backward compatibility testing of Lenovo ThinkPad legacy products handled by four ODMs, which ensured the proper functionality of all supported software and firmware before Windows 8 was formally launched by Microsoft to the publicResponsibilities:• Monitored the Windows 8 backward compatibility testing activities of the individual ODM onsite/offshore support teams• Provided guidance to the ODM support teams in triaging and addressing active software/firmware defects• Tracked all software/firmware defects and reported the status to different stakeholders on a weekly/daily basis • Conducted technical trainings to both internal teams and ODM support teams Show less

  • Subsystems Engineer

    Sept 2012 - Mar 2017

  • ODM Software Project Manager

    Jan 2012 - Aug 2012
• 

  Dell technologies

  May 2017 - now

  • Manages the global depot and motherboard repair readiness & enablement of Alienware desktops & notebooks, Chromebooks, G Series desktops & notebooks, Inspiron notebooks, Latitude Chromebooks, Latitude Rugged notebooks & Vostro notebooks, which include: - Preparing and communicating the consumer & commercial platform roadmap to repair stakeholders to assure platform repair readiness by platform launch date - Communicating technical information regarding NUDD (New/Unique/Difficult/Different) items that impact repair, with mitigation plans and solutions, and tracking the implementation status to all repair stakeholders - Ensuring all engineering deliverables required by repair stakeholders are released on time (e.g. Technical documentation, Engineering samples, software/hardware tools, etc.) - Leading the removal of roadblocks/bottlenecks that hinder repair signoff and cause delay• Performs reviews on engineering changes impacting repair• Supports in the development of dashboards and tools to improve repair readiness efficiency• Supports in the execution of a Cost Benefit Analysis (CBA) for initiatives impacting repair Show less • Led the deployment of diagnostic/test solutions for Dell Technologies' consumer & commercial platforms, which include notebooks, desktops, all-in-ones (AIOs), 2-in-1s, tablets, IoT devices, servers, Wyse thin clients & flat panel displays (FPDs), and their corresponding piece part commodities, which include motherboards, memory and storage, to covered repair facilities within the APJ region• Communicated Dell Technologies' service/repair test requirements to covered repair facilities to ensure compliance to requirements• Provided regular reports to engineering and core-extended teams• Supported the Global Repair test team in the development of test solutions for global repair usage• Led the deployment of tools/systems for engineering data analysis, deep-dive failure mode investigation, and predictive fault resolutions• Developed innovative methods, techniques, and strategies to close test gaps, drive improved diagnostic results• Supported in identifying the top opportunities to drive diagnostic/test effectiveness to reduce "cannot duplicate" (CND) test results, and improving the customer experience metrics• Led the repair activation of Dell's new products in covered repair facilities• Led test and NPI-related audits in covered repair facilitiesTechnologies Used:• Test Tools: PC-Doctor, Dell Enhanced Pre-Boot System Diagnostics (ePSA), Dell SupportAssist, Intel Chipset test tools, 3DMark• Scripting: Windows batch scripting• Markup language: XML, HTML• Operating systems: Windows 11/10/8.x/7, Ubuntu Linux, Chrome OS, Thin Client OS, UEFI shell, DOS Show less

  • Repair Readiness & Enablement Engineer (Global)

    Jan 2021 - now

  • Repair Test Engineer (APJ Region)

    May 2017 - Feb 2022