Experience

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  Allstate

  Nov 2008 - Jun 2009

  Office manager/intern
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  Choice hotels international c/o astark management, inc.

  Jun 2009 - Oct 2010

  General manager - hotel

  Oversaw all aspects of Property Management in accordance with Company mission statement,including maximization of financial performance, guest satisfaction, and staff development within established quality standards.Directly supervised 40 employees at the hotel, including all department heads. Indirectly supervised all hotel personnel. Carried out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities included managing direct bill accounts, financial goals, and audit performance, payroll, recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Show less

• 

  Giant eagle

  Apr 2011 - Jan 2017

  Acts as a mentor exemplifying leadership for Team Member satisfaction and success.Provides support to Management and Team Members by coordinating, advising, and administering the processes for Team Member relations.Promotes a team atmosphere and maximizes effective communication while acting as a liaison between Human Resources, Management and Team Members by maintaining consistency of processes and maintaining governmental and legal compliance.Responsibilities include:Ensuring that all decisions concerning Team Members and HR practices are consistent with Company values, policies and proceduresResolving Team Member issues by conducting prompt and thorough investigations, recommending appropriate course of action and/or Team Member performance feedbackAdvising management on the proper implementation and interpretation of company policy and collective bargaining agreementsAdvising management in the coaching, developing, and career pathing of Team Members which meet immediate and future goals of the CompanyAnalyzing and using new hire follow up and exit interview data to improve retentionAssisting with recruiting activities as neededDemonstrating the ability to be self-motivated and be able to work in a fast changing environment and as part of a teamDaily travel to multiple field locationsActively support a culture of safetyPromoting an environment which embraces diversity, inclusion and respect for Team Members, Customers, Vendors and the Community Show less Process weekly payrollManage attendance trackingAssist with team member issues, including leaves of absence, payroll discrepancies, coordination of unemployment documentation and witnesses for hearings, and encouraging open lines of communication between store leaders and team membersSubmit status change notifications, data entry transactions, and terminations to Corporate HRProvide administrative supportSupport and assist store leaderOrganize and facilitate store orientations, reviewing policies and procedures, completing new hire paperwork and I-9 verificationsUpdate and post bid lettersAdhere to and understand the Collective Bargaining Agreement Show less

  • Team Member Relations Specialist

    Nov 2014 - Jan 2017

  • Human Resources Coordinator

    Jan 2012 - Nov 2014

  • Esthetician

    Apr 2011 - Dec 2012
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  Upmc health plan

  Jan 2017 - Jun 2017

  Hr consultant

  Actively participate in business unit or system-wide human resources committeesAct as the liaison for business unit compensation, talent acquisition, learning and development and benefitsAssist VP/HR Director/HR Manager with business unit workforce retention initiatives through use of human resources metrics and strategies such as exit interview data, turnover analysis, absence management statistics and focused interviewsDetermine trends and collaborates with leadership for improvementConduct investigatory interviews and assist with legal response as is related to employee relations issues and provide relevant facts to recommend solutionsMaintain well organized and accessible history on significant employee relations issues for future needsAttend and represent UPMC at outside hearings and meetings such as unemployment compensation, union negotiations, mediation, etc.Partner with absence managementAssist business unit leaders on processes in order to encourage understanding and decision making related to employmentProvide business unit on-boarding guidance and expertise to ensure consistent messaging for new hiresProvide primary HR consulting services for departments by providing expert recommendations on employee relations, policy and procedure, workplace retention and engagementEngage leaders and staff in a culture of inclusion Show less

• 

  Highmark health

  Jun 2017 - now

  Provides oversight to staff who are responsible for issue investigation and resolution, employee/manager counseling and disciplinary issues, third party charge and grievance investigations and responses, identification of employee morale issues/concerns, collective bargaining agreements, negotiations and administration and corporate policy education and interpretation. Monitors and analyzes workplace trends, policies, procedures, and practices, suggests and makes modifications/enhancements to human resources policies and practices to enhance all employees’ opportunities to contribute to business goals and objectives and to adjust operations to cultural and workforce changes. Relied upon by HR and business leaders as an employee and labor relations subject matter expert.RESPONSIBILITIESPerform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, and direct; develop and implement policies and programsDevelop and implement ER & LR strategies and process improvement to enhance workforce performance and build strategic capabilities; mitigate risk to the organization; and ensure the direct relationship between management and employees, fosters productive and strategic relationships with labor unions. Lead and participate in collective bargaining negotiations and interpretation and implementation of contracts Oversight of responses to ER/LR inquiries, investigations, corrective actions, grievances and related activity. Oversight and approval of responses to employment discrimination charges and third party inquiriesPartner with Legal, HR, and Talent Management to design, disseminate and educate management on policies and procedures related to ER/LR and employment lawsAnalyze ER/LR data and trends and review with HR Business Partners and client facing teams to develop solutions to actual and potential workforce issues/risks Show less Implements overall enterprise labor strategy and addresses and resolves labor relations matters. Evaluates the organization's labor relations initiatives and provides guidance on the organization’s overall labor strategy. Responsible for timely issue response, investigation and resolution regarding a wide variety of labor matters. Provides guidance and direction regarding more complex labor relations issues. •Ensures enterprise-level compliance with workplace collective bargaining agreements, rules, and policies. Serve as lead in labor negotiations for specific facilities and/or agreements.•Provides counsel and advice to HR partners and business entity leaders regarding interpretation and application of collective agreements and related issues.•Serves as escalated point of contact for HR partners and business entity leaders, assist in resolving complex labor relations issues including but not limited to contract interpretation, grievances and policy development. Ensures compliance with same. •Manages the arbitration process.•Monitors trends, special areas of concern, and recommends appropriate responses/actions. Provide oversight to the Labor Relation team, assisting with more complex grievances or related labor relations issues.•Function as an appeal step within the grievance process; conduct grievance appeal meetings and draft appropriate written responses.•Prepare for collective bargaining strategy and actively participate in the collective bargaining process; draft proposals and agreements. Oversee the implementation of newly ratified collective bargaining agreements, conduct training and development on same.•Maintain knowledge and understanding of laws and regulations related to EEO, collective bargaining agreements, the National Labor Relations Act, and applicable human resources policies and procedures. Develop and maintain positive relationships with local and international union leaders. Show less Investigate and resolve a wide variety of employee and labor matters including, but not limited to educating, coaching and counseling employees and management on collective bargaining agreements.Identify and tailor best practices from a network perspective to ensure effective implementation of agreed-upon strategies, while managing and resolving issues surrounding implementation.Support and direct Employee and Labor strategy for multiple locations and consultantsDevelop collective bargaining strategy and negotiate collective bargaining agreements in collaboration with Employee and Labor Relations, HR and Operations management.Develop and maintain effective relationships with operations and union leadership to address and resolve issues and proactively implement effective workplace practices.Direct and support interpretation and application of collective bargaining agreements.Monitor legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.Maintain records and monitors compliance with relevant laws and regulations.Oversee preparation of statistical reports using records of actions taken concerning grievances, disciplines, arbitration and related labor relations activities to identify and address problem areas.Implement effective labor training and development across the network. 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  • Director Labor Relations

    Nov 2024 - now

  • Manager, Employee and Labor Relations

    Nov 2023 - Nov 2024

  • Senior Labor Relations Consultant

    Jan 2021 - Nov 2023

  • Labor Relations Consultant

    Jun 2017 - Jan 2021