Experience

• 

  Vista host hotels, inc

  Jan 2009 - Mar 2014

  • Hampton Inn & Suites Dodge City, KS (108 guest rooms)• Responsible for day to day operation of the hotel• Raised RevPAR index from 118 to 162 within 4 months of arrival to property• Put together a team to bring the hotel to the top 15% of the brand• Directed and put in place new hotel opening requirements • Increased YOY RevPAR index by 18.9% 2012 vs. 2013• Increased YOY Occ % by 18.7% 2012vs. 2013• Maintained the #1 hotel on Trip Advisor rating• Increased YOY GOP by 2.1% 2012 vs. 2013 • Decreased YOY POR % of food cost by 6.6% • Decreased YOY POR % of labor by .08% • Decreased YOY Total Cost of Sales by 2%• Increased YOY Total Room Revenue by 24%• Maintained hotel's GOP above 50% Show less •Fairfield Inn & Suites Boca Raton, FL (119 guest rooms)•Responsible for day to day operation of the hotel•Achieved #2 in Vista Host’s 2011 service challenge out of 23 hotels•Introduced to concept to market on Four Square to the hotel that spread throughout all Vista Host hotels•Increased YOY RevPAR by 9.9% 2012 vs. 2011•Increased YOY GOP by 23.7% 2012 vs. 2011•Increased YOY NOP by 547.6% 2012 vs. 2011•Decreased Total Cost of Sales by 9.7%•Increased RevPAR index by 4.9%•Decreased Food Cost by 3.4%•Maintained labor cost while effectively raising guest scores•Maintained GSS scores well above brand average Show less •Hampton Inn Ft Lauderdale Airport North (109 Guest rooms)•Responsible for all aspects of guest service including managing the front desk team and breakfast team•Directly coached and managed the Executive Housekeeper•Turned around the failing labor cost to budget of the property to the good•Accounts Payable and Accounts Receivable•Forecasting and Scheduling of Guest Service Agents and Housekeeping•Revenue management and Revenue maximization•Ensuring SALT (guest satisfaction) scores are in the green zone and implementing incentive programs at the front desk to increase guest satisfaction and sales•P & L management•Budget building for all operations of the hotel including departmental expenses, employee expenses, and sales revenue•Achieved an outstanding (90%+) on Hilton’s QA•Acting general manager in absence of GM Show less •Hampton Inn & Suites Albany Downtown (165 Guest rooms)•Responsible for the day to day operation of the front desk•Assisted in the new Vista Host MIT program to train new MIT’s•Maintained guest service scores to the standards of Hilton and Vista Host•Improved areas of the Front Desk to maximize guest services and QA•Helped achieve the highest ADR in the hotel's history to the date•Analyzed high demand period rates and restrictions & group displacement •Reconciled all tax exempt guest to NY State & Federal tax laws Show less

  • General Manager (Operations)

    Sept 2012 - Mar 2014

  • General Manager (operations)

    Jul 2011 - Sept 2012

  • Assistant General Manager (operations)

    Jul 2010 - Jul 2011

  • Guest Services and Revenue Manager (operations)

    Sept 2009 - Jul 2010

  • MIT (operations)

    Jan 2009 - Aug 2009
• 

  Elite island resorts

  Apr 2014 - Jun 2014

  Revenue manager

  • Revenue management of 7 all inclusive resorts in the Caribbean• Directed and put in place revenue management program for the company• Responsible for monitoring all revenue channels including OTA & In-house• Consulted implementation of new CRS and migration process• Analyzed short sales, packages, and other deals to maximize revenues• Implemented Revinate to be used at the operational level• Analyzed competitors rates for positioning to maximize revenues• Analyzed rack rates to maintain strong competition• Ensured that all sales were entered properly and is available on OTA’s Show less

• 

  Mei hotels inc

  Jun 2014 - Dec 2015

  General manager

  Hilton Garden Inn Ft. Lauderdale SW/Miramar, FL (149 guest rooms)• Responsible for day to day operation of the hotel• Directed the revenue management of the hotel• Maintained #2 hotel on Trip Advisor rating• Maintained GOP above 40%• Increased YOY Room revenue by 11%• Increased YOY GOP by 1%• Decreased Departmental costs by 2.7%• STR report ranking #1 on ADR & RevPAR for 2014 & 2015• Heavily involved with local Chamber of Commerce• Total service score turn around Show less

• 

  Intercontinental hotels group (ihg®)

  Jun 2016 - May 2017

  General manager

  Candlewood Suites Minneapolis

• 

  Aimbridge hospitality

  May 2017 - Jun 2021

  Hilton Garden Inn Baltimore/White Marsh | Hampton Inn Baltimore/White Marsh Hilton Garden Inn Baltimore/White Marsh Hampton Inn & Suites Arundel Mills

  • Area General Manager

    Jun 2020 - Jun 2021

  • General Manager

    Jul 2018 - Jun 2020

  • General Manager

    May 2017 - Jul 2018
• 

  Makadia management group inc.

  Apr 2022 - now

  Vice president
• 

  Servicemaster clean professional building maintenance

  Apr 2022 - now

  Franchise owner