Experience

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  Valerie holland

  Jul 2004 - Nov 2017

  Content strategist, writer, and communications specialist

  Direct portfolio of B2B and B2C clients to build content strategy through SEO, keywords, and killer storytelling. Facilitate increased customer engagement. Draft and launch messaging to convert prospects using deep dive into buyer personas.• Accelerated project delivery by 80% by being agile and working under tight timelines on multiple projects• Achieved 100% customer satisfaction through clear communication and continuous feedback

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  Uhs hospitals

  Jul 2012 - Dec 2014

  Practice manager | cardiology

  Managed a multi-physician cardiology practice for a healthcare organization with 6K+ employees and $11B+ annual revenue. Led the practice’s contribution to the first state-of-the-art Transcatheter Aortic Valve Replacement clinics to Southern Tier of New York. Oversaw budgeting process, monthly reporting, compliance, HR, scheduling, and daily operations. • Improved patient satisfaction by 20% through implementing solutions based off data collected from patient surveys• Reduced weekly open encounters by 80% Show less

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  Guthrie healthcare system

  Dec 2014 - Mar 2016

  Cost analyst

  Lead analyst for Troy Community Hospital, part of a $66MM revenue 3-hospital system, to integrate to a new McKesson cost system. • Sole administrative lead to guide decisions and manage project among team members• Responsible for reports and progress directly to CFO and executives• Influenced consultants to deliver beyond contractual agreement through strong relationship building

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  Svn | cornerstone commercial

  Jul 2016 - Dec 2017

  Licensed sales advisor | internal & external communications

  Partnered with the CEO, Managing Director and national senior executives to develop compelling communication strategy focused on converting prospects. Led the development of marketing material across multiple communication channels. client relationships, research)• Increased prospect list by 500% by executing targeted channel communication aligned with strategic objectives• Accelerated website traffic by 10% by leveraging communication tools• Managed all administrative aspects of role (calendaring, email management, correspondence, reports, Show less

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  Third church

  Dec 2017 - Apr 2023

  Manage cross-functional relationships with 1.2K members for nonprofit organization, utilizing collaboration and creative problem-solving skills. Develop budgets & projections, create monthly cash flow model, perform analysis and reporting of financials, lead all Finance & Accounting functions, strengthen internal controls, database management, and trusted member of the Strategic Senior Leadership Team. • Strategic lead for advisory board to develop holistic revenue plan in difficult economic times – early results achieved 38% increase in revenue over projected and long-term expectations are 4% annual increase over original expectations• Utilize various software databases and tools to perform data analysis to inform decision-making and create financial roadmaps for senior leadership team• Manage an $8MM portfolio for a $14MM capital campaign and a $4MM operating budget. • Led a capital replacement team to create 25-year strategic plan for capital replacement expenditures• Skilled with initiating process improvements and developing strategy to improve sustainable business performance• Oversee all operations and organization of multiple departments Show less Manage strong cross-functional relationships and align communications with leadership, while facilitating member engagement. Database project management to maximize ShelbyNext resource• Achieved 100% leadership adoption by building strategies aligned with business goals during cultural change initiative• Grew online participants by 260%— championed the roll-out of a membership database to automate company-wide external and internal communications• Mobilized 120+ leaders over 12 demographic areas in utilizing Shelby resource• Increased online payments by 70% during COVID by launching effective communications and training around digital payments• Managed all administrative responsibilities for Parish Life department for four years Show less

  • CFO, Senior Director of Finance & Administration

    Jan 2022 - Apr 2023

  • Director of Operations & Data Management

    Dec 2017 - Jan 2022
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  Emsco

  May 2023 - now

  Chief of staff

  -Process Improvement: analyze processes and pain points for efficiencies and cost savings. Most recent cost savings involved a 50% decrease in vendor shipping costs by analyzing processes and changing protocols.- Project Management: manage various projects from major manufacturing clients to simple in-house projects.- Communications: assist in emails and communications with CEO and team, and create documentations as needed.- Problem Solving: provide professional and seasoned experience throughout the company, involving issues with various complexities.- Executive Assistance: provide CEO support as needed.- Client Engagement: act as liaison between company and clients to ensure client satisfaction. Build positive relationships with clients.- Team Relationship Building: work across teams to build rapport and build trust across departments. Show less

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  Chief of staff solutions

  Sept 2023 - now

  Owner

  Having been in the executive seat myself, I'm a steady and trustworthy partner to help CEOs, entrepreneurs, and executives make effective decisions, manage time efficiently, and level up their business. I add time to a client's day by spearheading some of their burden. And what executive couldn't use more hours in their day?Chaos is the enemy of productivity. I walk alongside executives to bring calm and order out of chaos.- Project Management- Communications- Research & Analysis- Client Engagement- Strategic Planning- Team Leadership- Financial Analysis- Time Management- Process Improvement- Nonprofit Experience Show less