Experience

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  Geostud

  Oct 2016 - Jun 2017

  Translator

  • Writing and editing copies;• Preparing summaries;• Consulting clients;• Developing contacts and using translation computer programs;• Handling E-mails and translating them into the appropriate language, depending on customer requirements;• Using the internet and email as research tools throughout the translation process;• Researching technical phraseology to find the correct translation;• Using appropriate software for presentation and delivery;• Proofreading and editing final translated versions;• Providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document;• Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained;• Translating contracts and technical documents;• Technical translation into / from the foreign language (German, English) - Romanian language;• Translating the legalization documents;• Translation of Romanian / English / German documentation into Romanian/English/German;• Meeting the deadlines for the elaboration of the documents;• Writing and translating written materials, correspondence, protocols, reports;• Fulfilling the role of translator, both during working hours and during meetings with different partners;• Participation in projects and writing the department's own documentation and the documentation done in collaboration with other departments;• Translating the documents related to the authorization of files and technical contracts;• Terminological management: creating and updating terminological glossaries. Show less

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  Genpact

  Oct 2017 - Dec 2020

  • Ensuring the process is carried out by the team as per the solution design agreed with the customer;• Sharing and implementing standard methodologies across teams and processes;• Achieving the contractually agreed critical metrics / SLAs for owned processes;• Acting as primary point of contact for all process related issues;• Carrying out transformation initiatives and projects to deliver business impact and efficiency benefits to customer as per contract agreement;• Ensuring that people have all operational resources and timely apply for system resources (upon completion of LTO);• Presenting performance indicators in internal operational reviews, analyzing data & trends, implementing continuous improvement based on Lean & Six Sigma methodologies;• Working with their Pathfinder in order to ensure all team members are aware of critical metrics/SLAs contractual deliverables and of current & expected performance output;• Coordinating and ensuring the creation of the appropriate Standard Operating Procedure structure for the processes led, coordinating the update process and validating the written procedures before sending to the customer for sign off, in order to ensure they are accurate, comprehensive and the matter is explained in a logical manner, tailored to the process needs;• Graduating the training plan dedicated to the position and the tasks;• Training other team members regarding the daily tasks whenever necessary and requested by the Pathfinder/Senior manager;• Updating the working procedures periodically;• Supporting any systems/tools implementations applicable to the processes in scope;• Providing feedback on team members’ process performance, identifying domain knowledge gaps and planning relevant training sessions to address those gaps in collaboration with the Pathfinder;• Participating in the selection of team members for different roles by assessing their domain/process knowledge in collaboration with the Pathfinder. Show less • Coach for the German operating team, handling all tickets meeting the targets and the agreed SLAs, while being understaffed;• Evaluating the complexity of requests, impacts and priorities and providing solutions to solve them;• People management: communication, performance monitoring and Evaluation, sharing knowledge case with the team, creating Standard Operating Procedures, attending training sessions, administrative work for helpdesk needs, training other team members, updating the working procedures periodically;• Attending client calls to establish & coordinate the implementation of new IT procedures;• Working closely with team leaders & department trainers to create new knowledge bases;• ITSM (Incident, Problem, Change) training & in cooperation with to efficiently diagnose & solve cases;• Daily UAM activity;• Evaluating system potential by testing compatibility of new programs with existing programs;• Achieving computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action;• Confirming program objectives and specifications by testing new programs; comparing programs with established standards; making modifications;• Improving existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications;• Evaluating vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs;• Placing software into production by loading software into computer; entering necessary commands;• Preparing reference for users by writing operating instructions;• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;• Contributing to team effort by accomplishing related results as needed. Show less • Handling Customer IT and IT troubleshooting activity;• Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;• Taking calls on German and English of any priorities, handling e-mail/ web cases/ chats, translating them into the appropriate language, depending on customer requirements;• Troubleshooting IT problems according to the Standard Operating Procedures and previous training sessions.• Providing customer support at level of services/ software/ network/ hardware in German and English;• Receiving requests, analyzing and solve them according to the degree of priority and in an optimal time according to established procedures and standards;• Answering phone calls in the German language, on a high priority;• Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;• Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;• Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;• Sharing with all team members any knowledge obtained through end-user or resolver interactions;• Attending training sessions;• Arranging working schedule with colleagues flexibly, according to business needs;• Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis;• Providing assistance to new colleagues whenever possible;• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. 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  • Team Leader

    Apr 2020 - Dec 2020

  • Management Trainer - German

    Jun 2018 - Apr 2020

  • Senior Process Associate

    Oct 2017 - Jun 2018
• 

  Infosys consulting

  Dec 2020 - Jul 2024

  It reporting manager & project management officer

  • Collaborating with Network (LAN, WAN, Cybersecurity, MS Teams, Solarwinds) cross-functional teams to comprehend their reporting requirements as part of the Service Management Team;• Creating Monthly SLA Reports related to various areas (Incident Management, Problem Management, Change Management, CMDB);• Designing and executing new reporting tools and processes to increase efficiency and effectiveness;• Regularly reviewing and updating existing reporting processes to ensure they are in line with organizational objectives and industry best practice;• Ensuring the ServiceNow CMDB data remains current as new devices are added;• Providing comprehensive training and support to team members on the utilization of reporting tools and processes;• Collecting raw data from relevant individuals in each department;• Communicating the results of data analysis in written and verbal form to the Project Managers;• Training and motivating the team to maintain comprehensive SLA achievement best practices that can be used for future analysis;• Collecting, analyzing and summarizing data from various sources such as Solarwinds, ServiceNow, Jira to produce reports that meet the needs of internal and external stakeholders;• Developing and maintaining reporting processes and systems that ensure the accuracy, completeness and timeliness of reports;•Updating trackers and reports as PMO for the SDWAN Migration Project;Achievements:• Consistently met monthly report deadlines, actively collaborating with Project Managers and stakeholders to achieve a 100% SLA.• Developed several ServiceNow dashboards, streamlining manual reporting and providing technical teams with additional time to address complex issues.• Supported various ITIL processes, including Change Management, Problem Management, and Configuration Management, while suggesting multiple enhancement ideas to improve reporting and SLA results. Show less

• 

  Hcltech

  Jul 2024 - now

  Project communication lead

  HCLTech | Deutsche Bank • Drive the Windows 11 migration, managing communication and coordination between IT teams, IT Application Owners (ITAOs), and business stakeholders.• Oversee application testing and packaging, ensuring compatibility, stability, and deployment readiness in alignment with enterprise IT standards.• Utilize Juriba, Dashworks, Clarity, SharePoint, and Confluence to track application readiness, automate workflows, and manage deployment pipelines.• Manage end-to-end issue resolution, escalating and troubleshooting application compatibility issues to ensure a seamless migration process.• Act as the central point of contact for Windows 11 transition efforts, streamlining IT communications and aligning technical requirements with business needs.• Collaborate with IT infrastructure teams and service owners to validate application performance, security, and compliance in the new environment.• Optimize deployment strategies, refining processes to enhance efficiency, minimize downtime, and ensure a structured rollout.• Ensure technical documentation is maintained, standardizing processes and guidelines for future migrations and IT asset management. Show less