Experience

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  Decision consultants, inc.

  Jul 1995 - Nov 1996

  Consultant

  Decision Consultants Inc – Y2K, Shell Scripting•Maintained, updated and tested existing application written in a C Language. Port existing application to SUN, AIX, DEC and SGI Machine’s to make them platform independent. Make the code Y2K compliant. •Changed driver program for each application, from C Language to Shell script. Wrote several applications in C Language and modify existing application according to user’s requirements. Develop test procedures to validate new code.

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  Sprint

  May 1998 - Dec 2009

  Software/test engineer

  Testing Operations – Unified Billing Platform 01/05-12/09• Worked as a Technical Lead. Developed code migration processes and mentor junior team members. Interfaced with off-share team in Brazil and India. Managed and participated long trouble-shooting bridges and conference calls.• Developed processes for the change control board. Worked with configuration management team to develop tools and scripts to migrate and install code in Test and Production Environment. Wrote and executed test scripts.• Mitigate security, privacy and compliance risk by following company policies and perform required training. Developed processes for using File System monitoring tools and thus minimizing system and environment downtime.Network Management Group – UNIX Administration 05/03-12/04• Collaborated with vendors (HP & Agilent) to debug hardware and software issues. Worked with Data Management and Network Group to resolve Oracle, network connectivity and firewall issues. Maintained inventory and document software and hardware configuration.Network Management Group – Server Consolidation • Application development and testing server’s consolidation, hardware and software inventory, knowledge transfer, supporting documentation and lesson learned. Project estimated saving to the company of over $1 Million.Network Management Group - Software Development 05/98-05/03• Technical Lead (SME) for over a period of five years to develop Q3/Manager for Network Management Application. Worked as a RAD analyst; Interfaced with the customers. Developed design documents and provide 30% & 10% LOEs for several releases. • Project Lifecycle Methodology, project meetings, cost and schedule management. LOE, design documentation, project assignments and user acceptance testing.• Delivered Ciena 4.9 release worth over 10,000 development hours with project budget of over $10 Million. Show less

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  Css corp

  Sept 2010 - Jul 2012

  Manager

  Manager Network Operations CSS Corp/Glow Networks, Plano Texas 2010-2012 • Managed multiple Alcatel-Lucent LTE projects for AT&T, Verizon and Sprint. Managed a team of 35 Tier1 and Tier2 Engineers in a NOC 24x7 environments in Plano, Texas and Kansas City. Responsibilities included resource management, schedule management, time management and conflict resolution. • Produce and distribute reports and presentation materials. Provide status report to the upper management on current projects. Develop and implement process improvement. Prepare and present project information at internal and external meetings. • Perform analysis and troubleshooting of escalated customer issues and work with ALU and customers and resolve issues.• Monitor VZW and ATT network using tools like PNM and NPO. Engage performance degradation to ALU support groups. • Ensure the monitoring is conducted in compliance with standard processes, policies and procedures and meets quality and timeline metrics. Mentor junior project team members. Show less

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  Alcatel-lucent

  Jul 2012 - Apr 2016

  Technical project manager

  Technical Project Manager Nokia/ALCATEL-LUCENT, Plano, Texas• Lead customer escalations by coordinating necessary resources to address technical issues and make sure issues are resolved with complete customer satisfaction.• Perform analysis and troubleshooting of customer escalation. Support weekly product reviews for internal team and provide training and knowledge transfer to the customer. • Perform Network monitoring and work with ALU and Sprint/EMS teams to identify and resolve product quality and performance issues.• Perform regular audits of the products and features. Work with customer’s support organizations to identify and drive critical and non-compliance issues impacting network performance, security and the customer expectations.• Proactively review Alcatel-Lucent product alerts and notices for possible impact to the customer’s network and take necessary action to rectify the issue. Meet customer on a regular basis.Network Performance Management ALCATEL-LUCENT, Plano Texas • LTE 4G lead, supporting Sprint End-to-End performance management. Generate daily and weekly reports for market level KPI’s and distribute them to internal and external ALU groups and as well as to the customers. Hands-on experience on RAN and EPC core network elements including eNB (9412), MME (9471) and SGW (7750).• Developed ticketing process for 4G performance team and presented the process to internal and external groups. Contact point for any 4G performance related issues including triage and ticket assignment to ALU support groups.• Performance Management functions including modeling Key Performance Indicators (KPI), analyzing field data for post FIT market launch, trending evaluation, troubleshooting top offenders, writing and contributing to Technical documentation and customer engagement. Show less

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  At&t

  Apr 2016 - Aug 2018

  Security product manager

  • Product Manager for Managed Trusted Internet Protocol Service (MTIPS) and FedGov managing AT&T Security offerings. Managing Security Products Roadmap, Pricing, Marketing and Product Strategy.• Develop MTIPS roadmap and submitted MTIPS Projects for 2018. Worked with Cross Functional Teams (Program Team and Development Team etc.) to brain storm possible initiative and submit it to the leadership for review.• Contribute on the Monthly MTIPS Programs Review meeting. Provide Product update and MTIPS Roadmap to the broader audience including Level 4 and 5 leadership.• Manage Monthly MTIPS Product Leadership Status Calls. Provide overview of MTIPS roadmap and update leadership on current initiate, project update and issues.• Worked on MTIPS Netbond Project. Develop PSD and baseline it. Worked with cross functional teams to come with the design that connects MTIPS North Bound with CSP’s. Worked with TSM and other team members to provide HOM ($1.9 M) to the leadership so that they can make an informed decision.• Worked on EIS DMZ to sell Managed Security Services (MSS) Products under the EIS contract to Federal Government customers. Worked on PSD and document requirements and baseline it. Worked with cross functional teams. Worked on DMZ architecture, design, HOM and funding and created TSS exception. • Track and control spending from purchase requisition to payment using Ariba. Efficiently buy goods, approve requests, direct and coordinate purchasing activities for MTIPS. Worked with Finance to make sure we have adequate PxQ capital and we are within the spending budget.• Worked on MTIPS cost modeling. Worked with team members to provide Operational & Equipment cost and other costs necessary for cost modeling.• Worked with finance to review the MTIPS monthly revenues. Investigate waivers and analyze what is missing and worked with finance to make sure the waivers and recorded properly and make sure we are meeting revenue expectation. Show less