Experience

• 

  L'auberge lake charles

  Aug 2006 - Oct 2016

   Managed over $10 million in revenue across 9 outlets with over 150 employees  Oversight of briefing the executive team on monthly P&L statements, annual budgets, ordering of retail products and operating supplies, employee schedules, and HR responsibilities  Redesigned inventory and marketing programs to reduce overhead/discounts and maximize revenue  Awarded recognition on a corporate level  Collaborated with multi-property leadership and corporate team to create a VIP program  Resulted in data collection of hospitality preferences of over 500 VIP Players  Spearheaded the pilot program resulting in a 98% success rate  Created & exceeded annual budgets for Spa, Barbershop, and Pool Recreation  Implemented a program to improve retail sales which grew retail revenue from $86k/yr. to $247k/yr.  Invented a sales and marketing plan of new VIP cabana service providing new revenue streams  Improved employee relationships and retention  Developed spa menus and promotions  Researched laws, financials, regulations and contractors to facilitate the successful opening of a new barber shop on property  Provided outstanding customer service Maintained massage department schedule & training of 25 massage therapists

  • Director of Resort Services

    Oct 2015 - Oct 2016

  • VIP Hotel Manager

    Jun 2014 - Oct 2015

  • Resort Services Manager

    Apr 2011 - Jun 2014

  • Spa Supervisor

    Apr 2009 - Apr 2011

  • Massage Therapist/ Massage Team Trainer & Scheduler

    Aug 2006 - Apr 2009
• 

  Sothys usa

  Oct 2016 - Apr 2019

   Reconstructed the national sales team, contracts, salary and commission structures, SOPs, budgeting and reporting guidelines $200k+ in savings by reinventing the rewards program to be business minded; changing the investment from >27% to <12% while still competitive in the industry  Investigated the online and specifically Amazon sales programs to determine a strategy for the industry transition  Partnered with specialists in online regulations and sales to limit non-licensed sellers and lessen international online sales fraud  Assisted with implementation of a new website and online direct retail sales program  Represented Sothys at varied events and conferences in the US and abroad to strengthen existing or open new corporate and executive accounts  Collaborated with the education and marketing team for annual calendar of training and marketing based on upcoming launch events  Produced creative marketing plans geared towards the US market  Oversaw monthly promotions and inventory for maximizing revenue and reducing over stock  Supported all divisions through team calls, virtual meetings, and travel to each region for auditing and coaching of each Account Executive Show less  Targeted and developed current and new B2B accounts within the spa industry and provided ongoing customer service Exceeded monthly and annual sales goals by 15% or more Excelled in knowledge of products and training, ability to speak to groups of varying sizes for training and presentations, excellent communication and relationship development, and self-management in a remote role Co-created SOPs, IT systems, ordering and payroll processes, menus, and facilitated licensure and HR requirements for the opening of a Sothys spa in Las Vegas, NV Oversaw the hiring of the leadership, technicians, and front desk team for the new spa Acted as stand-in leadership, auditing, and coaching as needed during the first year of business Show less

  • Vice President Sales and Marketing

    Jan 2018 - Apr 2019

  • Texas Area Account Executive & Assistant Business Development Director USA

    Oct 2016 - Jan 2018
• 

  Spa industry

  Apr 2019 - Feb 2020

  Sales & marketing professional, and dedicated team leader
• 

  Dermalogica

  Feb 2020 - May 2023

  Sales and support specialist focused on growing business through relationships, innovation, & education.

  • Business Consultant for Central Florida

    Apr 2022 - May 2023

  • National Account Retail Manager

    Feb 2020 - Jun 2022
• 

  Babor beauty group

  Apr 2023 - now

  Regional manager southeast

  BABOR has been setting standards in medical skincare since 1956. Delivering highly effective, individual solutions to meet the needs of every skin type. I’m proud to partner with dedicated industry professionals to bring their spa or medical office expert skincare, made in Germany and supported with specialized education and a family owned business mindset.