Experience

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  Nhtv breda university of applied sciences

  Mar 2010 - Mar 2010

  Catering manager
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  Itc hotels

  Jun 2010 - Oct 2010

  Hotel industrial trainee
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  Hyatt hotels corporation

  Jul 2012 - Mar 2015

  • Assistant Manager, Food & Beverage Training

    Jan 2014 - Mar 2015

  • Assistant Manager, Food & Beverage

    Jul 2013 - Dec 2013

  • Corporate Leadership Trainee

    Jul 2012 - Jul 2013
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  Hilton hotels & resorts

  Mar 2015 - Mar 2017

  1. Successfully initiated breakthrough learning and development Best Practices- Master Class, Monthly Management Lessons, Guest Preference Series, Digitalizing Training and Communication, Training as a Marketing Product, Creative approach to Training Ambience and Training Feedbacks, Training Effectiveness Index Tool2. Diversity & Inclusion - Women in Leadership programs; equal opportunities of employment to the specially abled and conducting sensitization and awareness trainings3. Recruiting (Assessment Centres) and developing Management Trainees for Hilton India4. Developed the Annual Human Capital Plan and Departmental Balanced Scorecard with the following outcomes- resulted in 95% Learning & Development Score in Global Team Member Surveys, resulted in 100% Brand Compliance- Quality Assurance Audit for Learning and Development5. Train the Trainer- Brand and functional Orientation for new Training Managers6. 25th Great Place to Work 2016 Hilton India - outlining and designing the Culture Audit document Show less

  • Training Manager

    Apr 2016 - Mar 2017

  • Assistant Manager Training

    Mar 2015 - Mar 2016
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  Jw marriott

  Mar 2017 - Jun 2019

  1. Steered the people cultural orientation towards Learning & Development, by creating a paradigm shift, in the ecology of industrial relations and existing labor unions. Initiatives successfully mapped and implemented: Welcome & Inclusion for new talent; Talent & Leadership Development- enhanced facilitation of Leadership Development Programmes and succession planning of Graduates; Business Partnering through Operational Excellence- focus on Guest Feedback and Audits , Customized behavioral development workshops, Cross Xposure Fairs, Cause & Effect Analysis Workshops, Operational Learning Needs Analysis, etc.; Youth in Hospitality- Gen Z & Millennials as a part various programs ambassadoring as future talent; Innovation through Learning Master Classes, Design Thinking Workshops, vivid and dynamic learning environments etc.2. Key contributor in launching and driving India/ Market-wide Brand Campaigns: Culture Workshop, TakeCare Initiatives, Employer Branding ‘Journey Week’, Voyage Program Campus Recruitment and India Induction, Integration Focus Group Discussions, Great Place to Work Culture Audit document, Creative Team for Culture/ Leadership Excellence and Brand Service Cullture3. Piloted the ‘Developing Luxury Talent’ program for Marriott South Asia – designed and implemented the program framework and critical path Show less

  • Quality and Training Manager

    Jul 2018 - Jun 2019

  • Training Manager

    Mar 2017 - Jul 2018
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  Courtyard by marriott

  Jun 2019 - Apr 2021

  Human resources manager

  1. Led a team of 250 Associates (Pre-CoVid), for the People and Culture Division of the hotel, reporting into the General Manager and Area Director of Human Resources for South & East India & Sri Lanka2. Successful Reduction in the Voluntary Turnover Ratio (Pre-CoVid)- Managed to upturn and reduce the high trending negative attrition by 33.9% with results spanning in 5-12 months, and the lowest turnover in the past four years. For the Quarter 1 of 2020, the hotel was ranked first, for the Most Improved, and Lowest Voluntary Turnover amongst 100+ hotels in Marriott South Asia.3. Increase in Customer Service Scores- The Impact on lowered Turnover at the hotel, coupled with a laser focus on Talent, Learning & Quality Development Culture, boosted the Guest Feedback Staff Service Scores at the hotel, by over 5% overall. 4. People and Business Management through CoVid Crisis across 2020-21 with high Associate Connect, Resilience Drive, Contingency Planning, Agile Response to Situations, Health & Safety Focus through Empathetic and Enhanced Communication Leadership Practices5. Additionally managed, oversaw and consulted the Human Resources Operations and Administration of Four Points by Sheraton Mahabalipuram (Post-CoVid) Show less

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  People business consulting

  May 2021 - Jun 2021

  Senior consultant

  Project Management and Business Development for HR Practice Areas as Leadership Transformation Programs, Assessment and Development Centres, Employee Engagement and Feedback Surveys

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  Freelance

  Jul 2021 - Nov 2021

  Independent senior consultant

  Consultant for Human Capital Management and Special Initiatives & Projects; Talent Development & Learning Partner; Hospitality Business & Operations Consulting; Corporate Training Solutions; Startup Strategy & Planning

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  Blue orange talent solutions

  Nov 2021 - now

  Managing partner & senior people consultant
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  Blue orange talent solutions

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  Managing partner (entrepreneur)