Experience

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  Gap/costco/home depot

  May 2017 - Jun 2020

  Sales associate/ front end assistant/ general warehouse associate

  I have held consecutive roles in the retail industry and reliably delivered exceptional customer service. Previously, I increased the GAP revenue with consistent, appealing merchandise presentation. I boosted Costco sales with product demonstrations and resolved customer relations issues. Currently, I manage Home Depot inventory with accurate recordkeeping and product tracking. I ensure proper hazardous materials management to meet regulatory standards. Additionally, I train staff on OSHA-compliant procedures and implement the use of personal protective equipment.Some of my accomplishments include:-- Achieved 15% increase in new store credit card accounts with Hispanic customer outreach program.-- Ensured GAP security and loss prevention standards were met to reduce store theft.-- Increased truck loading efficiency at Home Depot to minimize cost. Show less

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  Cape fear river watch

  May 2018 - Dec 2018

  Intern

  I conducted fieldwork for Cape Fear River Watch, a nonprofit organization focused on improving water quality in the Cape Fear River Basin. I coordinated water sample and animal specimen collection. I analyzed blood from Atlantic sturgeon, American alligators, and shad to study polyfluoroalkyl levels and evaluated water samples to determine consequences of illegal dumping and run-off on wildlife and water quality. Also, I developed reporting methods, presented results to senior management, and oversaw boathouse operations.Some of my accomplishments include:-- Led weekly public education lectures with more than 30 attendees per event. -- Delivered high-quality ad hoc reports and presented to leadership team.-- Contributed research to illegal hazardous material disposal lawsuit. Show less

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  State of north carolina

  Sept 2018 - May 2019

  General utility worker

  During my tenure at the Carolina Beach State Park, I oversaw the day-today park operations including maintaining campsites and facilities and ensured hiker safety with removal of hazardous fauna. I assisted park rangers in preparing various sites for controlled burns across the park. Additionally, I implemented machine calibration protocols to optimize productivity and efficiency of park equipment and vehicles. Some of my accomplishments include:-- Increased reporting accuracy by 4.3% with enhanced monthly inventory management methods.-- Implemented standardized waste reduction procedures and trained staff and volunteers to minimize supply use by 12%. Show less

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  Safe haven security services, inc.

  Jun 2020 - Oct 2020

  Territory manager

  Source new sales opportunities through outbound calls, emails, as well as follow up.Generate interest and qualify prospects to sell ADT products and services to.Schedule appointments utilizing multiple communication channels.Reach agreed upon sales targets by the deadline to grow your sales results, customer base, and pay.

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  Stag group

  Oct 2020 - Mar 2021

  Corporate trainer
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  Apex systems

  Mar 2021 - Sept 2021

  Contractor
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  Instacart

  Sept 2021 - now

  Customer service specialist

  Working in a fast-paced environment where priorities and responsibilities shift with the business needs. Service-centric and analytics-driven team focused on finding the best ways to delight Instacart partners. Helping the customer's, shopper's, and retailer's with their issues on the Instacart platform whether it's order related or technical.