Experience

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  Hume lake christian camps

  Jun 2012 - Aug 2012

  Summer staff

  • Maintained clean and exceptional living areas• Supported all daily needs to provide an outstanding camp experience• Organized events to support camp leadership

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  Ponderosa pines christian camp

  May 2013 - Aug 2014

  Summer staff

  • Collaborated with staff to foster community with campers• Assisted with maintenance and day to day organization • Designed activities to bring together students with friendly competition

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  California baptist university

  Aug 2016 - Aug 2017

  In one of my many roles within the university, as the Facility Lead, I assisted with the planning and organization of activity programs under the direct supervisor of a manager. This including helping to set up activity equipment, cleaning, and assisting during activities. I made sure each attendee received the appropriate individual development to provide a safe and secure environments for attendees.Key Accomplishments:• Facilitated meetings and training sessions with climbing wall attendants on safety courses. • Trained over 100 guests in safety classes at the rock wall to reduce the number of potential of safety related injuries.• Recognized as employee of the month for continuous contributions to the successful of the facility. Show less During my internship with California Baptist University, I enjoyed the ability for me to work in my field by providing assistance to members of the marketing team with conducting market analysis and researching trends to develop effective marketing campaigns. I also submitted feedback on campaign performance while monitoring social media platforms to generate new ideas.Key Accomplishments:• Developed and executed strategic marketing, advertising, and promotional plans.• Designed and distributed social media strategies to increase brand awareness.• Assisted with developing new training and planning guide for future marketing interns. Show less While navigating this position, my ultimate responsibility was to generate innovative ideas to increase fan engagement and create an overall superb fan experience. Furthermore, I served as a brand ambassador for sports fans and other universities. Key Accomplishments:• Created and developed highly effective sponsorship activities for sports event and activities.• Demonstrated Innovative strategy for sports rivalry through fan engagement• Performed as a brand ambassador to sports fans and other Universities Show less

  • Facility Lead/Lead Climbing Wall Attendant

    Jan 2013 - Aug 2017

  • Marketing Intern

    Jan 2017 - May 2017

  • Crazie

    Aug 2016 - May 2017
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  Soboba casino

  Jan 2017 - Jan 2017

  Cage cashier

  Although working in fast-paced environment, I excelled in my position as a cashier where I maintained responsibility for handling small to large sums of money and chips throughout the casino while ensuring accurate documentation regarding each transaction. My responsibilities also included issuing and redeeming gaming coins and tokens for customer with 100% accuracy sometimes requiring me to convert foreign currencies into USD using most up to date exchange rates. Any problems or concerns were resolved in a friendly, courteous, and efficient manner per company guidelines.Key Accomplishments:• Conducted training for newly hired and promoted cashiers.• Recommended new process and procedures to increase efficiency.• Utilized effective communication, interpersonal, and leadership skills to create an outstanding customer experience. Show less

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  Self-employed

  Dec 2017 - now

  Marketer
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  Disneyland resort

  Apr 2018 - now

  Working lead/trainer

  •As a key representative of the Disneyland brand, in my position I provided a one of a kind guest experience while ensuring the safety of all guests. My in-depth knowledge of the organization, allowed me to accurately assist guests with directions, event schedules, and other park related information. Upon arrival, guests were greeted in a kind and professional manner while answering questions pertaining to rides, food, and/or entertainment. In the rare event, a customer service problem arose, I took action and notified appropriate management personnel of escalated complaints or emergency situations.Key Accomplishments:• Provided a one of a kind guest experience the thousands of guests by greeting, directing and aiding them during their park visit.• Worked with key members of management to create a customer-focused atmosphere.• Recognized as a top employee within the organization by being selected as a trainer for new employees. Show less