Experience

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  Costa coffee

  Jan 2012 - Jul 2014

  Barista

  - maintaining excellent customer relations and to constantly strive to improve customer service in line with departmental policy- Operating cash registers in line with departmental regulations- Preparation and/or service of food and beverages in line with departmental procedures- To serve, deliver and prepare at functions as required- Correctly using equipment in line with departmental procedures- Working within EHO, COSHH and Health and Safety Guidelines- Completing daily cleaning schedules and carry out other cleaning duties as required- Representing the company by wearing uniforms at all times in-line with departmental policy- Maintaining a high standard of personal hygiene, and work in a clean and tidy manner- Attended relevant training courses as directed by the senior manager- All work to be carried out with a customer focused attitude, providing excellent customer service with a proactive work ethic- Undertaking any other duties commensurate with the position or grade Exibir menos

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  Ansaback - part of the yonder digital group

  Jan 2014 - Jan 2015

  Customer service assistant

  I handled calls for a variety of companies, delivering the highest levels of customer service. I would pay exceptional attention to detail of personal data, insuring it is all accurate and correct. Because of this, i was trusted to make outgoing calls to clients and deal with more complicated scenarios. I have gained interpersonal and communication skills, allowing me to speak to all kinds of customers as well as associates. I consistently delivered excellent results against agreed objectives and complied with both internal and industry requirements. I have good knowledge of a variety of computer programmes, using them efficiently and to my best ability. Exibir menos

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  Pets at home

  Jun 2015 - Jan 2020

  Assistant manager

  Approaching customers throughout the day in store, building a rapport to establish their pet care requirements. Promoting responsible pet ownership amongst our customers. Sharing my knowledge with customers to help them provide the best care for their pets. Completing sales with efficiently ensuring the customer leaves with a good representation of the company. Replenishing stock to ensure full availability to meet our customer’s shopping expectations, including offering an online order service if the item is not available in store. Following and learning policy and legislation such as the Animal Welfare Act, I care for our pets with respect and sensitivity. Through this, I ensure we put pets before profit, making our pet’s needs my priority. I have lead a team of 7 people to open and close the store, handle money, ensure pet routines are complete and paperwork filed as well as leaving the store looking presentable for the following day. I am a qualified animal nutritionist. I have a responsibility to ensure my recommendations are suitable for that animal if it has medical conditions and/or other requirements. I am also a qualified animal medicines advisor which entitles me to prescribe and/or supply veterinary medicines under the Veterinary Medicines Regulations. Exibir menos

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  Godive

  Mar 2020 - Mar 2021

  Diving instructor/ intern coordinator

  I joined an internship programme in South Africa to obtain my Dive Master. I completed the training and also gained my OWSI certification. I accepted the role as Intern Coordinator where I supervised and trained other divers in performance of essential functions and duties of position whilst retaining professionalism. Maintained full understanding of dive plan and asked appropriate questions to iron out any confusing details, consistently upholding safety, efficiency and project standards. Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives. Reviewed all emergency procedures before each dive and followed safety protocols to protect team members. Created and participated in research dives and conducted reef check surveys to assess the status of the environment including community structure of the reef. Learned to deploy and operate Baited Remote Underwater Video (BRUV) equipment and drones to identify species and input data. Data interpretation and analysis. Exibir menos

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  Gvi

  Jan 2021 - Jan 2022

  Marine field assistant

  Contributing towards various conservation-related surveys aimed at providing data to the local government on coral reef research, fish, and invertebrate surveys and assisting with the development of an environmental education and awareness program including marine plastic pollution cleanups and surveys. Science training: leading species identification dives; running study sessions with new volunteers. Assisting in EFR, OW, AOW, Rescue and DM courses as required.Training volunteers in daily and weekly base duties.Planning daily schedules with staff team.Resupply runs General volunteer management, providing guidance and acting as a role model for others.Ensure GVI’s H&S protocols are followed by all project participants Participate in drop off/pick ups as required. Act as Staff on Duty at weekends, on rotation with all other staff as required. Exibir menos

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  Nfu mutual

  Jan 2022 - Jul 2022

  Customer service advisor

  Review and advise customer general insurance requirements whilst being able to identify and initiate cross-selling opportunities. Administer all customer instructions to meet NFU Mutual completion and compliance standards. Produce correspondence to required timeframes and quality standards.Develop and sustain effective working relationships with customers, the Agency team and relevant NFU Mutual staff. Show great levels of IT skills to use Word documents and specific Mutual systems for example iFaces, iAchieve and Insights. Exibir menos

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  Nhs

  Jan 2022 - Mar 2022

  Test site operative

  Maintaining a clean and sanitised work space in relation to COVID-19 regulations including cleaning all touch surfaces on a regular basis. Coordinate members of the public in and out of the testing site, offering assistance throughout their testing experience. Replenishing protective equipment stock such as face masks and hand sanitiser, ensuring the environment is safe for both colleagues and members of the public. Organising and distributing test packs on a regular basis to facilitate testing numbers. Exibir menos

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  Natural england

  Jan 2022 - Jun 2023

  Marine lead adviser

  Lead role on the conservation and recovery of the marine environment through the provision of advice, monitoring and working with partners. Taking ownership of marine casework, coordinating the provision of advice from across Natural England, building expertise to deliver quality-assured and robust advice on major marine projects.Provision of statutory advice to competent authorities such as the IFCA and the MMO within specified statutory time frames. Identification and completion of priority marine monitoring including fieldwork and reporting. Building partnerships with customers and stakeholders to resolve complex or continuous planning issues in order to support nature recovery. Leading and contributing to the production of formal conservation advice packages for our MPA network. Provision of advice and technical support on EIAs and HRAs. Exibir menos

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  Mar expeditions

  Jun 2023 - now

  Marine biologist and research assistant