Experience

• 

  Wipro technologies

  Oct 2007 - May 2010

  Senior associate - overseas operational cell
• 

  Tech mahindra

  May 2010 - Aug 2012

  Sr associate - visa cell

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Executing Visa Processes: Executed the complete cycle of work permit, dependent visa, business visa, and visa stamping processes, evaluating documents based on eligibility for all geographies.✔ Liaising and Communication: Liaised with embassies and consulates to stay updated on immigration regulations, communicated changes to the team through knowledge repositories and sharing sessions, and built and maintained business relationships with consulates and attorneys.✔ Managing International Assignments: Managed and coordinated communications for international assignments between home and host country location teams, ensuring smooth transitions and adherence to company policies and values related to visa applications.✔ Ensuring Compliance and Customer Satisfaction: Ensured strict compliance with company policies and consular guidelines, conducted awareness sessions for employees and managers, and maintained service level efficiency to achieve high internal customer satisfaction.✔ Reporting and Auditing: Maintained necessary reports on visa processes, rejections, consulate updates, and monthly transactions, and handled internal audits to ensure complete analysis of documents and adherence to quality and control points in sync with immigration checkpoints. Show less

• 

  Ibm

  Aug 2012 - Mar 2021

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Facilitating Business Needs: Facilitated business needs by ensuring maintenance, support, and upgrade protection of hardware and software purchases and renewals were managed and ordered in advance of expiration.✔ Stakeholder Engagement: Discovered stakeholder needs and actively engaged in developing an overall project management plan, controlling scope, quality, cost, schedule, and managing stakeholder engagements and monitoring risks.✔ Liaising with Stakeholders: Liaised with IBM, TCS, Petrotech, and other stakeholders to gather information, create a master tracker, and maintain asset information.✔ Client Support: Supported Shell Technologies with its asset inventory data sheet, collected support baseline details, and updated inventory details as required, interacting with clients daily and providing necessary support.✔ Operational Efficiency: Participated in management and account-related meetings, created and maintained operations dashboards to track various metrics, and improved operational efficiency by proactively working on continual process improvements.✔ Team Management: Managed a team of 10 people, handled escalations, allocated visa and travel cases, maintained weekend rosters & ensured no impact on business operations.✔ Audit and Compliance: Attended audit meetings, provided training based on audit findings, maintained operational discipline via effective reporting and dashboards & ensured the team met quality goals & SLA targets.✔ Customer Satisfaction: Focused on enhancing customer satisfaction levels by resolving escalations quickly, ensuring 100% compliance, conducting knowledge-sharing sessions, and maintaining the internal SLO score & quality/compliance score.✔ Project Execution: Successfully managed the full life cycle of immigration processes, cleared a huge backlog of visa stamping for H-1, L-1, and Business visas & implemented feedback from frequent fliers during Port of Entry sessions. Show less As a Team Lead - Immigrations at IBM, Bangalore from past 3 years specialized in handling end to end Visa & travel for US,Americas,APAC,Europe and Mea Region.𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Supervise Business Visa Pre Travel Screening formalities and day to day operations.✔ Initiate and provide Port of Entry briefings to all employees traveling.✔ Provide materials to educate all travelers on travel formalities and guidelines✔ Handle escalations and ensure all issues are resolved within a reasonable time.✔ To follow complete compliance to process and adhere to SLA’s to maintain average turnaround time taken to complete a transaction.✔ Focus on Risk Implications by ensuring and tracking all the transactions adhere to Company Policies and strategies✔ Monitoring appropriate Travel management control points to ensure necessary compliance is met by analyzing the data.✔ Training New members in the team about the Business Visa Pre Screening Travel Management process and supporting them in their day to day activities✔ Experience in writing Petitions for H1B and L1✔ Briefing the H1B and L1 applicants prior interview at the US Consulate Show less

  • Deputy Manager -IBM INDIA PVT LTD

    Mar 2020 - Mar 2021

  • Iteration Manager

    Aug 2017 - Mar 2020

  • Team Lead - Immigrations

    Aug 2012 - Aug 2017
• 

  Ey

  Apr 2021 - now

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Constructing Asset Currency Models: Constructing clearly defined clusters of ET Products to outline asset currency refresh models, ensuring comprehensive coverage and alignment with organizational goals.✔ Developing Asset Currency Framework: Defining, designing, documenting, and delivering an Asset Currency Framework for ET Product clusters, supporting key processes and ensuring seamless workflow integration.✔ Implementing Inclusive Frameworks: Implementing the Asset Currency framework to include the vendor ecosystem, accounting for third-party accountability when appropriate, ensuring holistic and effective asset management.✔ Collaborating with Teams: Working closely with engineering and delivery teams to identify and design continuous delivery processes, fostering collaboration and efficiency in asset management.✔ Creating Product Roadmaps: Constructing Product (Asset) roadmaps to ensure visibility of refresh schedules and interlocking with stakeholders, facilitating proactive planning and execution.✔ Leveraging Support Networks: Utilizing the supporting function network for change management and communications, ensuring effective dissemination of information and alignment with organizational strategies.✔ Delivering Training and Review Sessions: Delivering comprehensive training and review sessions across all new groups to ensure proper adoption of the Asset Currency framework, enhancing knowledge and compliance.✔ Defining Key Metrics: Defining key metrics for each process to track incidents, stability, adoption, maturity, and compliance, ensuring continuous improvement and accountability.✔ Ensuring EOL Project Delivery: Ensuring the delivery of FY22 End-of-Life (EOL) approved projects, aligning with organizational timelines and quality standards. Show less

  • Manager Project Management

    Feb 2022 - now

  • Senior SAMConsultant

    Apr 2021 - Feb 2022