Experience

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  Royal bank of scotland

  Nov 2009 - May 2010

  Operations officer

   Handling Bank Accounts and credit cards. Dealing with VGVP and HNI customers. Conduct daily transactions. Maintaining MIS and providing daily reports to the management. Facilitate and participate in lean activities.

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  United health group inc.

  Jun 2010 - Oct 2013

  Claims specialist

   Consolidating and reporting out accuracy scores. Providing Process Training to the New Hires Auditing Claims of the team member and providing effectively feedback. Controlling Inventory for the Team. Active involvement in Team strategy and brainstorming session with management. Share best practices and support team goals and objectives.  Responsible for creating and publishing Process reports. Supported Hyderabad Operations for Six Months. Supported two Teams of New Hires. Providing Process Knowledge to the new Hires and Auditing the Claims Processed. Reporting out Quality Scores on Weekly Basis to the Senior Management. Planning and Implementation of Remediation Plan for Outliers. Inventory Allocation to the team Providing Presentations and Refresher Session to the team. Providing Floor Support to the Teams on Floor Show less

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  American express

  Mar 2014 - now

   Monitoring and Control of Project Execution Performance; coordinating Program and Portfolio Management; facilitating and improving Strategic Project Management; optimizing Resource Allocation and maximizing Resource Utilization; creating and maintaining Collaboration-Conducive Work Environments; and providing Information and Training for Institutional Improvement. Leading projects and, prepare project plans and other supporting information and providing timely project status to all stakeholders. Performing various project management activities, working closely with Leadership in projects intake engagements, business plan, charter and discovered improvement and fixed operations gaps from risk standpoint. Lead new automation implementations and provide optimal automation solutions using Blue Prism.  Manage, master & leverage Information across various data sources, Cross- Tabulating to Integrate, Synthesize and Enrich Information. Successfully Engage In Multiple Initiatives, Support All Ongoing Projects and Provide Consultative Expertise Focused On Win-Win Solutions Providing Analytical & Decision Support across Payments. Show less  Handling the billing and fraud related disputes (online and point of sale) of the International American Express Card members with EMEA based merchants.  Handling point of sale frauds and online frauds on American Express Card Accounts.  Managing the Good faith, as an American Express representative, with the American Express Credit Cards Issuers (both proprietary & non-proprietary) worldwide  Controlling Inventory for the Team. Inventory Allocation to the team Auditing Claims of the team member and providing effectively feedback. Show less

  • Program Manager

    Jul 2022 - now

  • Project Lead

    Aug 2015 - Jul 2022

  • Senior Dispute Analyst

    Mar 2014 - Aug 2015