Experience

• 

  Sofica group, a teletech company

  Feb 2012 - Mar 2014

  • Hold the Account Communications Lead role for the Unilever Account, managing communications for over 600 employees• Implement and measure employee communications programs, content and/or vehicles (e.g. internal websites) to promote employee understanding and engagement.• Understand the communications needs of various internal audiences (i.e. field, senior leaders, HR, first-level managers, all employees), crafting messages that are impactful and lead to desired outcomes.• Implement and measure field and/or channel communications programs, content and/or vehicles (e.g. sales portals, field newsletters) to promote sales success• Manage internal communications platforms, such as intranet and Sharepoint sites• Create and distribute official communications on behalf of the account senior management team Show less

  • Communications Lead for HP Account

    Mar 2013 - Mar 2014

  • Executive Assistant for HP Account

    Feb 2012 - Mar 2013
• 

  Hp

  Mar 2014 - Nov 2015

  Service level manager

  • Hold the SVLM role for the Cambridge University Hospital and Barnet Mental Health Trust accounts, providing advice and guidance, ensuring compliance to process standards and best practices; effort optimization and utilization; handling customer and internal escalations • Design and lead the process to monitor and report performance results against service level agreements; management and ongoing delivery of Service Level, Key Measure and Performance Reports with the supporting documentation and service level design packages• Lead the service review process – plan, organize and facilitate meetings to discuss IT service performance in comparison to contractual service levels • Manage customer and internal improvement projects and initiatives, working in close collaboration with technical teams translating business needs into technical requirements• Penalty Management and Penalty Mitigation activities, lead the service penalty calculation and validation process• Experience and understanding of ITSM Lifecycle Stages and the different ITSM Processes Show less

• 

  Hewlett packard enterprise

  Nov 2015 - Mar 2017

  Service level management lead

  • Hold the SVLM Account Process Lead role for the SKF account. Leading a team of 3 people, providing advice and guidance, ensuring compliance to process standards and best practices; effort optimization and utilization; handling customer and internal escalations • Design and lead the process to monitor and report performance results against service level agreements; management and ongoing delivery of Service Level, Key Measure and Performance Reports with the supporting documentation and service level design packages• Lead the service review process – plan, organize and facilitate meetings to discuss IT service performance in comparison to contractual service levels • Manage customer and internal improvement projects and initiatives, working in close collaboration with technical teams translating business needs into technical requirements• Penalty Management and Penalty Mitigation activities, lead the service penalty calculation and validation process• Experience and understanding of ITSM Lifecycle Stages and the different ITSM Processes Show less

• 

  Ibm

  Apr 2017 - Jun 2018

  Project manager

  - Hold the EMEA Service Delivery Lead role for Cognitive Delivery Insights - a key Cognitive DataAnalytics project for IBM GTS;- Develop project estimates, project governance and status reporting;- Coordinate new feature releases and iterations in Pilot, Pre-Prod and Production Environments;- Stakeholder management and Executive relationship management;- Interlock with IBM Research, Watson Analytics, as well as CDI Dev and Operations teams to ensureefforts are coordinated and projects are driven forward;- Responsible for Security and Data privacy Compliance (GDPR) projects;- Responsible for End User Communications through various channels;- Develop and manage relationships with customers, stakeholders and market leads;- Interlock with other organisations and related data source systems to ensure compliance andcontinuity;- Responsible for timely identification and resolution of issues and defects, as well as Smoke Testing;- Using ITIL, Agile / SCRUM and Lean Six Sigma methodologies. Show less

• 

  Ontotext

  Jul 2018 - Jun 2022

  Project manager

  - Responsible for end-to-end project delivery for small, medium and large scale projects in the software development and semantic data integration areas;- Manage commercial projects for customers such as The Institute of Engineering and Technology, The European Commission, Unilever, Deutsche Telekom, Eli Lilly and others, as well as EU-funded research projects;- Develop cost and resource estimates and manage budget and team throughout the project lifecycle. Involved in pre-sales phase with scoping and estimating project;- Prepare and present progress reports to key stakeholders;- Manage stakeholder engagement and expectations;- Develop and manage client relationships;- Manage project risk by developing and maintaining a risk register, as well as developing risk response strategies and escalating risks when appropriate;- Manage the software development process in an Agile environment and using Agile (SCRUM and Kanban) methodologies. Act as a Scrum Master for several projects and support the team as a servant leader; Show less

• 

  Vmware

  Jun 2022 - Mar 2024

  Technical project manager - cloud automation

  - Responsible for end to end delivery of vRA (Aria Automation) migration projects- Interlock with Product Development Business Unit and customers, managing project pipeline and product adoption targets and balancing those with customer's product roadmaps- Lead a team of developers, consultants, system engineers and QA, managing capacity, workload and utilization- Oversee project delivery from pre-sales through requirements gathering, solution design, content rework including custom use case development, user acceptance, workload migration and project closing- Proven track record of successfully delivering projects on time, within budget and with great customer satisfaction Show less

• 

  Broadcom

  Nov 2023 - now

  Program manager

  - Lead the S2O program for migrating customer cloud management platforms from SaaS to On-Prem- Responsible for initial program scoping, problem definition, solution proposal and gathering approval from executive leadership- Responsible for project backlog planning and prioritization- Leading several teams in multiple locations consisting of architects, developers, system engineers and QA- Responsible for program budget, staffing and resource utilization- Stakeholder communication and management, weekly, monthly and quarterly status reporting of program performance to senior executive management Show less