Experience

• 

  Tandy electronics

  Feb 1994 - Mar 1996

  Technician

  Performed warranty and non-warranty repair of PC systems, laptops, and printers.Billed on a per unit basis and maintained records for warranty repair

• 

  Zyxel communications, inc.

  Mar 1996 - Aug 1997

  Technical support manager

  Managed technical support department for North and South American customersDocumented and clarified issues that were submitted to engineering group to be correctedAdministered OEM partnerships and designed support structures to facilitate successful product deployments

• 

  Microsoft

  Aug 1997 - Nov 1998

  Senior technical consultant (contract)

  Planned, setup, and configured systems for Microsoft Developer Conferences including developing major technology demonstrations of Windows 2000 and Microsoft Terminal ServerCoordinated with product groups for the configuration and setup of their on-site presentationsSupported networks, servers, and customers during the duration of conferences

• 

  Anheuser-busch

  Nov 1998 - Sept 2020

  Direct Infrastructure teams including 1st level contact center, end user support services, Windows/Unix/Mainframe/Storage, Network and telecom systems, as well as System Access and security management. Provide leadership role for daily operations, project and improvement deliveries, contract negotiations, vendor management, providing architecture direction and priorities, and budget management for $40 Million annual spend. Team provides services for 26,000 users at over 240 locations through cloud services, an enterprise class data center, and software defined services. Show less Accountable for all technology and communication needs for brewery production facility, including annual SOX technology compliance activities, security audits, hardware inventories, record retention compliance, and disaster recovery activitiesSupported 650 users, 600 PCs and industrial computers, 60 servers, and corresponding production environmentAddressed network physical and configuration deficiencies, moving the brewery from 8th position to 1st in annual network audits.Developed technology obsolescence plans, project implementations, as well as plans for brewery target and KPI achievement. Maintained #1 position for all 6 Zone Brewery Systems KPI measures during 2011 for North American Zone.Led local initiatives as part of company objectives and merger operations which reduced wireless telecom budget by 75%, print output by 40%, and server and printer consolidations of 25% and 70% respectively.Ownership of Fuel focus team which was created to close gaps associated with Brewery Natural Gas Fuel budget. Responsible for brewery wide team issue resolution, documentation, and capital plan associated with improving fuel usage. Show less Set targets and deliverables for technology performance management, and managed department which implemented and supported the systems for measurementPerformed monthly quality reviews of technology staffs, including onsite Maintenance Audits and Change Management control reviewsDeveloped structured training, including New in Position plans, self-guided trainings, and mapping for development activitiesManaged corporate IT environment including leading relocation into a new data center and lab environment, and the physical relocation of over 400 users.Brewery representative and part of 3 person cross-functional team which led security initiatives company wide following virus outbreaks. Presented initiatives to company technology board including CIO, gained support and agreement, and measured/reported on department compliance with activities. Show less

  • Senior Director IT Infrastructure and End User Operations (North America)

    Feb 2017 - Sept 2020

  • Director - Supply & Logistics Applications

    Jan 2014 - Feb 2017

  • Production Shift and Business Process Manager

    Nov 2012 - Jan 2014

  • Systems Technology Manager

    Nov 2007 - Nov 2012

  • Engineering Manager

    Jun 2000 - Nov 2007

  • Support Engineer (Contract)

    Nov 1998 - Jun 2000
• 

  Post holdings

  Sept 2020 - now

  Enable leading edge secure and productive services for Post Holdings and our diverse platform of Businesses currently focused on ERP, RPA, Collaboration, O365, and SaaS platforms.

  • Chief Technology Officer, Vice President

    Dec 2023 - now

  • Enterprise Applications and Workforce Productivity

    Sept 2020 - Dec 2023