Experience

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  Proval technologies

  Jan 2023 - now

  Associate systems engineer

  As a NOC Engineer, my responsibilities encompass a wide range of technical tasks:RMM Tools: Proficient in Kaseya VSA and ConnectWise Automate, focusing on process, counter, and service monitoring.Ticketing Systems: Experienced with ServiceNow, Autotask, and ConnectWise Manage for efficient incident management.Monitoring: Conduct regular checks for disk space, server uptime, critical event logs, and services to ensure operational integrity.Alert Management: Handle alerts from Kaseya VSA,Logic Monitor and ConnectWise Automate regarding offline servers and disk space issues.Desktop Support: Provide troubleshooting for desktop-related problems, ensuring swift resolutions.Reporting: Create Root Cause Analysis (RFO) reports for clients to enhance transparency.AS400 Support: Assist clients with critical production tasks on AS400 systems. Mas kaunti