Lee Harmeyer

Experience

• 

  Various Companies

  Aug 2012 - Dec 2015

  Conducted precise annotation and labeling of datasets to enhance data quality for machine learning modelsOptimized model performance through meticulous data curation and annotation refinement Taught students from all over the world American English language and cultureMade my own advertising and tech support

  • AI Annotator

    Aug 2012 - Dec 2015

  • Online English Teacher

    Aug 2012 - Dec 2015
• 

  IXL Learning

  Dec 2015 - Jul 2019

  - Assesses department-wide needs and quality for engineering teams in order to create and maintain internal tools - Organizes an average of 100 customer feedback surveys daily for upper management - Maintains above-average resolution speed while maintaining an average quality score of 4.95 out of 5 - Manages and coaches team members with impromptu language for phone calls and e-mails - Identifies, analyzes, and reports product bugs and customer enhancement requests- Offers support to customers via phone and e-mail to ensure their success with products- Corresponds with customers, external, and internal teams to troubleshoot customer issues- Provides expert knowledge of products to customers on various platforms

  • Technical Support Analyst

    Jan 2017 - Jul 2019

  • Associate Technical Support Analyst

    Dec 2015 - Dec 2016
• 

  NoveList, a division of EBSCO

  Jul 2019 - Apr 2022

  Technical Support Representative

  Transformed customer pain points into valuable product feedback, driving continuous improvementProficiently managed and updated SQL databases, ensuring seamless customer experiencesDeveloped Python programs to efficiently address common customer needsChampioned the customer viewpoint during iteration planning and feature demonstrationsCreated HTML code to accommodate customer requests while adhering to product limitations.

• 

  Onfleet

  Apr 2022 - Aug 2023

  Technical Support Engineer

  Proficiently updated and revised the API documentation for enhanced user experienceActively contributed to the product Github repository with valuable Python developer support toolsManaged customer implementation of product upgrades and significant platform changesEngaged in on-call support for Enterprise customers, ensuring prompt resolution during product outagesClearly communicated gaps in product to appropriate teams

• 

  Workiva

  Sept 2024 - now

  Sr. Product Support Engineer