Indrasen Singh

Experience

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  Intelenet Global Svc

  Jun 2007 - Jun 2009

  Customer Service associate
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  SRL Limited

  Jun 2009 - Oct 2012

  Customer Care Officer
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  SRL Limited

  Dec 2012 - Jul 2015

  IT Executive

  • Executed various duties like catered to/ responded to client service requests, incident ticket as per service procedures, reviewed assigned tickets on day-to-day basis & followed up/ provided on-time status updates to end users• Proactively participated in UAT/ Regression Testing for scheduled releases & executed a project comprising of 5 SRL Labs in Fortis Hospital (Bangalore) and handled Zing HR, LIS/ CRM projects from inception to conception while handling outside vendors for the same• Provided training & assistance to Junior IT team members relating to LIS & CRM Administration and provided support for end-users to carry out testing & problem analysis for server, desktop & IT Infrastructure work• Strategically prepared a plan to handle Healthcare Camps (On Site and off site) for Microsoft, IBM, Apollo, Cipla etc. and launched pre-accession policy to manage Mega-Camps• Executed & supervised New Release of CLIMS, SRL Report, CLIMS Online, SAP, 1 KEYY in 9 SRL Labs located in Bangalore and maintained IT infrastructures/ networks at SRL Bangalore Ref lab and Other Locations of Bangalore (8 Locations) • Involved in implementation & management of operating system, emails, internet, antivirus, maintenance of hardware & IT asset management and provided training to end users for LIS, Microsoft Dynamics CRM new release and Email, Operating System, Internet, Antivirus and IT Asset• Handled user accounts in Active Directory, Email & Application like CRM, LIS, HIS, 1KEY• Carried out CLIMS & ERP customization project according to customer requirement and involved in implementation support & functional support for various system products offered by company• Handled internal customer/ client escalations and provided technical support to clients & field team and trained the sales & support team for newly developed modules• Supported development team for resolution of generated Tickets Show less

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  Suburban Diagnostics (SDIPL)

  Jan 2016 - Jun 2019

  Deputy Manager Of Information Technology

  • Involved in HRMS Darwin Box and Microsoft Dynamics 365 (D365) project support & implementation and collaborated with CIO & SDIPL to prepare strategies/ plans to enhance client services & improve user effectiveness & administered innovation• Oversaw IT infrastructure project execution, support & maintenance and provided SDIPL support throughout the entire mission & adhered to grant agreements, assurances, regulations, guidelines and instructions as per SDIPL policies & procedures• Managed and provided application support services for various incidents, enhancements, application functional incident resolution to users of CRM Sales & Distribution system and configured LIS (Suvarna Techno soft), CRM (D365) to support process flow, training material, test scenarios & working procedures • Catered to the needs & requests of clients relating to the service & incident tickets as per service procedures & reviewed the tickets on a day-to-day basis, followed up & provided status updates to end users and prepared functional specifications to assist the application development team in the establishment of interfaces, data conversions forms, reports and enhancements • Handled the design, maintenance & enhancement of business processes, business roles and assured smooth knowledge transfer process from project teams to the support organization• Proactively participated in UAT & Regression Testing for scheduled releases and involved in process improvement via simplification and standardization• Recorded, tracked & documented problem-solving processes such as decision making process, actions undertaken & resolutions provided Show less

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  Kaya Limited

  Jul 2019 - Aug 2021

  IT Manager

  • Performing a melange of activities like driving / supporting business change activities to underpin KAYA IT simplification agenda and involved in IT systems (Dynamics 365) to increase customer satisfaction & business value to enhance the ongoing changes relating to the growth of business agenda• Developing in-house IT Transformational Change Capability that will partner closely to drive & implement IT change and managing various change programs under the guidance of Transformational Change Manager• Successfully implemented ISO 27001:2013 and executing change management interventions & other transformational change initiatives in Agile environment• Providing assistance & support to Transformational Change Managers to develop practice & boost improvised ways of working & involved in administering operations across change management & communications• Liaising with other departments, internal communications, learning & continuous improvement within KAYA to deliver a comprehensive service to the business using agreed Equip Show less

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  SightSpectrum

  Sept 2021 - Dec 2021

  Technical Consultant

  • Responsible for the Support of D365 Mixers project and ETL.• Responsible for D365 portal requirement gathering, Design and development.• Gather Requirement from customer, document it and Translate those into functional Requirement specification• Participate in the development with the team, lead and participate in business process reviews, present solution to customer.

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  Birlasoft

  Dec 2021 - now

  Senior Lead Consultant

  1. Responsible for the Implementation of Microsoft D365 CRM.2. Responsible for discovery, design, configuration, testing, training, UAT and Go-Live of Sales Module.3. Gather Requirement from customer, document it and Translate those into functional Requirement specification.4. Prepare the Gap-Fit documents and present it to customer.5. Participate in the development with the team and guide developers on the development to make sure that development happens as per the expectation of the customer.6. Lead and participate in business process reviews, present solution to customer.7. Will be responsible to deliver Sales -CPQ processes like Quote and Order Management.8. Responsible for ETL Activity and D365 Portal. Show less