Alexa Serkes, CMP

Experience

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  East Carolina University

  Aug 2009 - May 2012

  Campus Wellness Education Leader

  •Lead Campus Recreation and Wellness Site tours for visitors.•Managed various Wellness Programs including: Wellness Passport Program, Campus Outreach, and Peace Love Pirates’ Cure Cancer Awareness Activities.•Conducted Student Wellness screenings.•General office administrative functions: front desk reception, phones and copying.

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  Koru Village

  May 2011 - Aug 2011

  Intern

  •Active member of the monthly Outer Banks Wedding Association meetings.•Manage all Social Media Networks i.e. Facebook and Twitter and assist with various marketing strategies.•General office administrative functions: front desk reception, scheduling appointments, greeting guests, phones and copying.•Instruct and manage guest recreational activities.

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  Dataw Island Club

  May 2012 - May 2013

  Director of Communications

  • Developed and managed the Club’s website, www.dataw.org. • Created, designed and edited all internal Club marketing material including newsletters, flyers, menus, and the community directory.• Directed Communications Committee meetings and reported directly to the Club Board of Directors.• Managed and monitored the community email listserv and the monthly metrics.

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  YMCA of Greater Charlotte

  May 2013 - Nov 2015

  Director of Annual Giving

  • Solicited and secured sponsorships from new businesses, as well as coordinated and communicated with all departments on their fundraising appeals to support the YMCA Annual Campaign for three YMCA branches, with a combined goal of $541,000.• Strategically built and maintained relationships with Community Partners and coordinated YMCA’s presence at community events with lasting business partners.• Annually planned and coordinated logistics and secured vendors for the following events: Run! Ballantyne 8k/5k, Charity Golf Tournament, Inspire! Ballantyne Gala, Tri! Ballantyne, C2 Survival Race and the Ballantyne Festival.• Directed Inspire! Ballantyne Gala and Tri! Ballantyne Festival Committee meetings and reported directly to branch Board of Directors. Show less

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  Columbia Metropolitan Convention Center

  Nov 2015 - Nov 2020

  Sales Manager

  • Ranked top sales team member in Fiscal Year 19-20 for highest numbers across all categories including rental revenue, number of events booked, and group hotel bookings.• Generate statewide, regional, national, and international leads through research and client development, as well as attending trade shows and industry conferences.• Cultivate client relationships while maintaining accurate and up to date accounts for current and prospective clients through Ungerboeck (CRM).• Collaborate with City organizations to target meetings, conferences and sporting events that will elevate economic impact through meeting space, hotel room, restaurant, and other attraction bookings.• Plan and coordinate site visits with prospective clients, and draft proposals for event needs based off RFPs received through Cvent, an event management technology, or directly from meeting planners.• Generate and negotiate single to multi-day contracts for meetings, conferences, and sporting events. Show less

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  Align Technology

  Apr 2021 - Apr 2022

  Practice Solutions Specialist

  • Serve as a direct point of contact and play a key role in educating both General Dentists and Orthodontists through the Invisalign Pro program. • Support customers’ entire practice through related applications, processes and tools in alignment with Aligns Digital Platform. Provide hands on comprehensive and customized training focused on increasing Invisalign utilization through regular touch points managed in SalesForce and hosted on Zoom.• Support practices in the end-to-end engagement process of Invisalign Providers, greatly impacting both customer education and revenue growth. Show less

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  ICON plc

  May 2022 - now

  • As a member of the Investigator Meetings and Corporate Events Global Team, responsible for maintaining relationships with the global supplier panel relating to sponsor/client and company events globally.• Project management with the end-to-end internal process for all study critical Investigator Meetings (100-200 events annually), developed an event management tracker to identify efficiencies across all programs, and review of all invoices including the preparation of the financial report for the sponsors and internal stakeholders.• Vendor management to include rate card negotiations, contract execution, Event Savings Report, identifying and addressing supplier issues, continuously monitor and work with preferred suppliers to ensure best in class service levels to ICON and our clients.• Complete planning and oversight of ICON Leadership meetings to include venue sourcing, budget management, meeting set-up, food and beverage, travel, and hotel room nights. Show less

  • Senior Investigator Meeting Project Specialist

    Mar 2024 - now

  • Investigator Meeting Project Specialist

    May 2022 - Mar 2024