Toechukwu Okwechime

Experience

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  Ministry of Works and Transport

  Mar 2012 - Mar 2013

  Assistant Site Engineer
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  Ericsson

  Jul 2013 - Aug 2015

  Project: 2G Sites Roll out/Expansion (Airtel Project) ° Thorough physical inspection and correction of the newly installed 2G 900MHz/1800MHz GSM Band RBS on site° Supervising and notifying the Asp (Authorized service provider) for correction of major and critical snags if available to be cleared before final acceptance° RBS check on the network capacity upgrade (TRX) installed and rectifying if need be (Applies to the Expansion on 2G 900MHz/1800MHz GSM Band).° Integrating RBSs (IDB) with OMT (Operations Maintenance Terminal) on site° Acquiring the site GPS coordinates; Azimuth height, electrical and mechanical tilt for the antenna direction° Setting Installation Database (IDB) parameters (such as creating IDB with RUS, reading the IDB, defining present RUs, defining RU position, defining CPRI parameters, defining MCTR configurations, defining node parameters, defining alarm inputs (external alarms), defining hardware information, defining RBS identity, defining TEI, defining transmission).° Troubleshooting and Clearing alarms on 2G RBS on site° Perform ATP with the customer on new sites that have passed MAPA (KPI is performing above required SLA set by the customer) Show less Project: FY13 BTS Roll out (Mtn Project)° Inspecting of site documents (structural drawing, soil test report, RBS installation document, etc.) and materials (sharp sand, Granite, reinforcement, etc.) for construction on site.° Informing the Asp and site supervisor of the Ericsson standard for site built.° Carrying out quality checks on the civil works at different hold points (earth test, concrete test, tower torque test, etc.) from commence to finish on site.° Quality checks on the RBS installations using installation checklist i.e. RBS cabinet checks, RF cables (feeder/jumper cables) Checks, earth bar, antenna, Ac diesel generator installation, etc.) and made corrections where necessary.° Made sure construction work standards are followed and site ready within the agreed SLA before performing ATP with the customer.° Constant Educating the team on site the importance of safety and made sure all personnel’s work with their PPE (Personal Preventive Equipment) on site.° Preparing of Monthly review Report on Asp Performance Rating base on the quality of the job done Show less

  • 2G Integrator/Site Acceptance Engineer

    Mar 2014 - Aug 2015

  • Quality Auditor/Asp Mentor (Civil works)

    Jul 2013 - Feb 2014
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  Huawei Technologies

  Dec 2015 - Oct 2020

  • Provided technical support on network performance issues, reporting in detail on-site outages (particularly those without resolution for over two hours) for management reviews and conducting root cause analysis to implement improvement plans and mitigate re-occurrence.• Achieved improved resolution efforts by updating and escalating via emails, calls, and chats every half hour the total number of sites down within regions on both 2G and 3G networks for Ericsson (MS7100) and Huawei (MS5100).• Increased productivity levels by over 35% by following up with the Field Maintenance team on all critical, major, and minor levels of active and passive issues regarding network site outages.• Drastically reduced MTTR and achieved daily RNA targets by supervising the issue of Work Orders (WO) on escalated Active issues (BSC’s Nodes, RBS, Transmission Nodes) and Passive issues (power-related concerns) to the Field Maintenance Team, Business Operations Team, and the Power Team. Show less • Managed ongoing project tasks of varying complexities, including acting as the First-line Field Support on escalated BSC alarm concerns (including BSC decommissioning and upgrade), and high-level 2G BSS Second line of support to all the FME in the sub-region. • Executed daily site performance checks, reported downtimes, and liaised with clients and Field Maintenance Engineers to ensure prompt resolution within agreed SLAs.• Addressed all technical queries issued by customers regarding network access, offering remote and on-site support where necessary. • Supported prompt decision-making by preparing timely reports such as TCH Gap Availability Analysis, Sites with observed alarms/cell down, monthly PPMs on all BSC equipment (EVO) in the sub-region, network service performance, among others. Show less

  • Incident Manager (Network Operations Centre)

    Jun 2018 - Oct 2020

  • 2G/3G SME/BO Engineer

    Dec 2015 - Oct 2018
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  Ant Marketing

  Aug 2021 - Feb 2022

  Remote Administrator (NHS TP Project)

  • Conduct security assessments, including validating identification, identifying fraudulent patterns, and recommending improvements to mitigate risk and security concerns.• Handle queries by phone and emails, implementing client-focused approaches in all interactions to boost customer satisfaction levels.• Monitor, track, and coordinate problem resolution and escalation processes, providing support on critical issues and providing daily feedback to the Line Manager. • Ensure that performance parameters (including SLAs and KPIs) provided by management are met and exceeded.• Analyze business processes to ensure compliance with prescribed quality checks and company standards. Show less

• 

  Almond Media Ltd (Digital Agency)

  Sept 2022 - now

  • Conducted brainstorming workshop sessions, and engaged with Stakeholders to understand, and integrate their business needs into technology. • Effectively Communicated User Requirements to suppliers, developers, and the project team. • Managed and tracked tasks using Trello. • Performed a Gap Analysis to establish the HAS, Is, and To Be processes. • Created Wireframe Mock-ups using Balsamic for the e-commerce website. • Used Hybrid PRINCE2 and AGILE SCRUM methodologies to deliver the Ecommerce project. • Created Process and Workflow maps using Microsoft Visio and created backlogs on Jira using the acceptance criteria. • Updated the RAID log to identify, manage and recommend action to mitigate risk Handle queries by phone and emails, implementing client-focused approaches in all interactions to boost customer satisfaction levels. • Gathered requirements for effective Business Process Management to create a smooth-running Business as Usual (BAU) flow. Show less • Documented test plan • Executed manual test cases and document any identified bugs. • Created comprehensive test cases for new features, and update test cases as features changed. • Recommend improvements in our applications to improve operability and useability. • Conducting UAT sessions with the team • Ensured software/product on Web, Mobile, and APIs matches the requirement specification, behaves as excepted by using user cases provided by the business analyst, and verified that it achieved its goals without any bugs. • Keeping the end users in mind try to create a wonderful user experience and customer satisfaction. Show less

  • Business Analyst

    Mar 2022 - now

  • Manual Software Tester

    Sept 2022 - Dec 2023