Mohammad AL-Kiswani

Experience

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  GSS ( Security and Protection)

  Nov 2012 - Aug 2013

  Field Support Engineer

  • Installation / service of commercial alarm systems. • Troubleshooting and repair of various systems.• Able to read and comprehend blueprints. • Knowledgeable of power tools and most hand tools. • Knowledge of web technologies, protocols and tools. • Knowledge of Simulators and Emulators (GNS, Packet tracer) to configure cisco virtual laboratories. • Knowledge of Helpdesk ticket software, remote diagnostic tools (ITSM, SCCM , Remedy , BMC).

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  STS - Specialized Technical Services

  Nov 2013 - Apr 2014

  Network Administrator

  • Supported installation and configuration for Microsoft infrastructure products. • Design, implement and support for MS exchange 2007/2010. • Work with active directory and its tools, group policy, scripting …etc. • Conducted on-site customer classroom training on systems and software solutions. • Created manuals for Systems installation and configuration and on-site training manuals.

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  Diyar United Company

  May 2014 - Sept 2018

  • Troubleshoot technical issues with network, wireless, servers, Routers, Switches & Security for hardware and technologies. • Core/Distribution Network administration, Securing L2/L3 network Devices, Firewall administration, Network monitoring and Update IOS & firmware/ Maintenance Window.  Administration for UCS Cisco.  Administration for voice. • Configuring and managing, Cisco products • Internet Routers  Palo Alto, Cisco and Fortinet Firewalls.  Involve in PoC and Implementation of Cisco Products with Vendor and Customer. • Updating data network & Health Check reports, Documenting, Preventive maintenance, Heat Maps generating, Handover, Office paperwork. • Design and implementation of new solutions, planning and installation for network equipment, Data Center Engineering, Network upgrade and restructuring. • Active/Passive sites surveys, designing Bill of Materials for the customers.  Providing quotes and assistant with reports. • Updating job knowledge by participating in educational opportunities, reading professional publications. • Take complete responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations. • Troubleshoot malfunctions of network hardware and software applications to resolve operational issues and restore services. • Troubleshoot and resolve network devices and server issues and monitor to ensure they are running at expected levels of functionality. • Follow ITIL processes for Change Management, Incident Management, Problem Management and Major Incident Management. Show less * Implementing, testing, configuring, troubleshooting and supporting Wincor Nixdorf’s NAMOS application.* Installation, configuration, testing, keeping up new and updated networks, software database applications, servers and workstations.* Involved in Planning, creating, sending, testing and enhancing test servers and system services, taking responsibility for configuration management and overall operational readiness of their server farm.* Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance at the client sites.* Dealing with Domains AD, VMware, Hyper-V, Networking, Antivirus, and GPs.* Staff, Administrators Training and creating procedural documents.* Providing complete L2 support for System and Network related issues faced by the clients.* Responsible to resolving trouble-tickets raised by clients through phone, email or remote access.* Researching, consulting, analysing and evaluating system and network program needs.* Troubleshooting any network and system related issues & resolving them with minimum possible downtime.* Installation, testing and configuring of Cisco AirNet wireless access point at all the ADNOC Sites.* Monitoring and troubleshooting all network related issues for clients based on SLAs/minimum downtimes.* Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.Take complete responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations.* Troubleshoot malfunctions of network hardware and software applications to resolve operational issues and restore services.* Troubleshoot and resolve network devices and server issues and monitor to ensure they are running at expected levels of functionality. Show less

  • Network Support Engineer / NOC Engineer

    Oct 2015 - Sept 2018

  • System Support Engineer

    May 2014 - Sept 2015
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  Rheinmetall

  Oct 2018 - now

  • Oversee the daily site works and issuing of site instructions.• Interacting with clients to understand their requirements and execute projects accordingly, with efficient Client Relationship Management.• Organize weekly progress meetings and prepare weekly progress reports to exchange information.• Coordinate technical aspects of projects, supervise site and report progress to management.• Established and maintained strong relationships with clients, ensuring their satisfaction and addressing post-sale needs.• Acted as the primary point of contact for clients, managing inquiries, feedback, and providing ongoing support• Led the operational aspects of post-sale services, overseeing day-to-day site activities and ensuring the smooth execution of projects.• Developed and implemented operational strategies to optimize efficiency and enhance customer satisfaction.• Managed and motivated a team of support staff, fostering a collaborative and customer-focused work environment.• Conducted regular team meetings to discuss ongoing projects, challenges, and opportunities for improvement.• Ensured timely and high-quality service delivery, meeting or exceeding customer expectations.• Implemented service level agreements (SLAs) and monitored performance metrics to track and improve service quality.• Provided training and support to team members, ensuring they have the necessary skills to deliver exceptional after-sales services.• Developed training materials and conducted workshops to enhance team capabilities.• Managed budgetary aspects of post-sale services, including resource allocation and cost control.• Identified cost-saving opportunities without compromising service quality.• Maintained comprehensive documentation of post-sale activities, including service records, customer interactions, and issue resolutions.• Implemented safety protocols and conducted regular safety audits on site. Show less

  • Deputy Site Manager

    Jan 2022 - now

  • System Consultant

    Oct 2018 - Nov 2023