Estefania A. Hidalgo Castro

Experience

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  Manpower

  Jan 2015 - Jan 2016

  Telephone operator Customer service

  Atención al cliente vía telefónica, Resolución y registros de incidencias N1 del servicio de telefonía, internet y productos correspondientes a la empresa CANTV.

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  TDS SUMINISTROS Tecnología

  Jul 2016 - Aug 2019

  E-commerce Manager

  Assembly and configuration of e-commerce (graphic image, modules, domain, hosting, scripts), web content, image editing in Ps and Ai, product photography, SEO positioning, stock control, shipping, customer service, sales to a through the company's website and Mercado libre platform.

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  CTDI EUROPE

  Jul 2020 - Aug 2021

  Samsung's Customer Service Agent

  Personalized customer service in official Samsung technical service, start-up from Android/Apple devices, data transfer, resolution of technical problems (software), detecting hardware problems, customer registration, incident management (opening, description of the ruling presented, solution and closure), in administrative programs provided by the company.

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  NOVOMATIC SPAIN

  Sept 2021 - Jan 2023

  Warehouse Management & Repair Assistant

  Manage the warehouse of the material received for return, compare order delivery notes with the products, register, stock control, inventory, management at the user level of the Navision program (Microsoft Dynamics 365), in turn, assist the technical department of repairs with soldering on boards, preventive maintenance, installation of software, firmware and configuration of computer components.

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  GRUPO MARZO

  Aug 2023 - now

  Application support technician N1

  N1 technical support to users of the Bergé company, in the implementation of ERP transkal and other applications that are carried out in the service, dialogue with businesses and suppliers, based on user requirements, incident opening, monitoring, resolution, requests and closing tickets in ServiceNow, kpis reports and data collection of errors that occur every day, process documentation and user manuals, functional tests in a pre-production environment (QA), parameterizations, user registration, One-Time Trips to the different company headquarters to launch the program and train users. Show less