Kurt Ferse

Experience

• 

  Seattle Mariners

  May 1999 - Sept 1999

  Clubhouse Attendant, Bat Boy
• 

  REI

  Oct 2000 - Dec 2000

  Retail Sales Associate, Rentals

  • Worked in the rental department in REI's flagship Seattle location to prepare existing and incoming inventory for the upcoming winter recreation season. Performed 100+ tests daily on equipment to ensure products were working properly and adhered to all applicable industry standards.

• 

  Arapahoe Basin Ski Area

  Dec 2000 - Jun 2002

  Repair Shop Manager, Assistant Store Manager

  • Supervised operations of the repair shop as well as assuming all managerial duties in the absence of the rentals manager. Oversaw the completion of 50 ski/snowboard tune ups daily.• Responsibilities included regular maintenance and testing of all machines and equipment in the repair department.

• 

  Loveland Ski Area

  Sept 2002 - May 2004

  Rentals Manager

  • Managed the rental department, presiding over two stores and two repair shops with a staff of 35 seasonal and full time employees. • Directed the two year renovation/modernization of the rental department which improved efficiency and customer service, yielding an overall customer satisfaction rate of 95%.• Worked in conjunction with the web development team to create an online rentals program, increasing revenue by 20% in the first season it was introduced.

• 

  Specialty Sports Venture

  Nov 2004 - May 2008

  • Managed an on-mountain ski and snowboard retail, rental, and repair shop with a seasonal staff of 10 employees.• Increased rental profits over 20% in first season as manager and received recognition and bonus for zero inventory loss. • Managed winter rental operations for Heavenly Sports Marriott, the leading retailer in Lake Tahoe and #3 store at SSV in sales, with an average of $3.5 million in retail and rental revenue for the winter season..• Supervised and trained a staff of over 50 employees including a large contingent of international employees.

  • Store Manager, Heavenly Sports @ Stagecoach

    Nov 2007 - May 2008

  • Rentals Manager, Heavenly Sports @ Marriott

    Nov 2004 - Oct 2007
• 

  The Waterfall Group

  May 2006 - Aug 2015

  Charter Captain

  • Completed 10 seasons as a charter fishing guide at Waterfall Resort, the largest and most popular fishing resort in Alaska, running roughly 100 trips per summer season.

• 

  Donnelley Financial Solutions

  Feb 2010 - May 2017

  • Served as a CSR I/Project Manager for RR Donnelley during peak financial reporting periodS, managing on average 50 projects concurrently.• Coordinated time-sensitive projects with composition and print procurement teams to format financial documents for the Securities & Exchange Commission's specific requirements and communicate client print specifications and mailing distribution needs.• Worked in concert with CEOs, CFOs, controllers, attorneys, and accountants for 40-50 of the Northwest's most prominent companies to create and assist in the dissemination of highly confidential financial activities.• Presided in office over 25 different $250+ million Initial Public Offerings (IPO) for companies to both the NYSE and Nasdaq stock exchanges. Show less

  • Senior Associate Project Manager

    Jan 2012 - May 2017

  • Client Services & Project Coordinator

    Feb 2010 - Jan 2012
• 

  Elevate Outdoor Collective

  Nov 2015 - now

  • Promoted to Technical Services Manager and tasked with developing, launching, and managing the Technical Services team, providing technical and warranty support for 9 brands under the Elevate Outdoor Collective umbrella. • Manage a staff of full time and seasonal employees to help provide superior consumer and dealer product support, handling over 125,000 email contacts, and 40-60,000 calls annually. • Serve an additional role as liability liaison for the company, handling highly confidential communications between customers and company's legal team. Show less • Developed, launched, and managed the Consumer Services team, providing both technical and DTC e-commerce support for customers via phone and email for 9 different brands under the Elevate Outdoor Collective umbrella during the peak winter season.• 95% retention/conversion rate of seasonal employees I hired and/or trained to full time employees.• Worked an average of 4 major process improvement projects each season in conjunction with different departments, including web development, engineering/product development, marketing, and legal. Show less

  • Customer Service Manager, N. America

    Sept 2024 - now

  • Technical Services Manager

    Oct 2022 - now

  • Consumer/DTC Services Supervisor

    Nov 2015 - Oct 2022
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  Shelter Cove Lodge Alaska

  Jun 2016 - Aug 2024

  Charter Captain

  • Charter fishing guide with shifts averaging 13 hours per day, running roughly 90 trips per summer season in a challenging open ocean environment.• Established an extensive repeat customer base with a 95% return rate by providing exceptional service and developing meaningful relationships with clients.